Travel Insurance Reviews

Knowledgeable efficient customer service, comprehensive selection of covers ( i am a senior travelling with a grandchild) it couldn’t have been easier, not so with some of the bigger insurers. Very competitive. Happy customer.

Spent 3 miserable months, accumulating information for QBE, who constantly required more and more unnecessary documentation on my claim. A tactic used to hopefully persuade me to give up and forget the claim. I persisted and was at one stage advised the claim would be allowed and I'd be repaid the $500 I wast claiming on pre paid accommodation due to a lengthy plane delay. The same day they wrote to say they'd changed their minds and requested yet again more info. I got that and sent it on again! Finally some flimsy excuse and no claim accepted. Travel insurance with them is a total waste of money.

Didnt need to claim on this trip however the value of cover compared to Travel agent was much better value.Have claimed once before and was a simple experience.

I've used 1Cover for our travel insurance for a number of years now but have never had to claim up until now. Their claims process couldn't be easier and their customer service has been second to none.. I will continue using 1Cover for all of our international and domestic travel insurance needs and will recommend them to everyone ! Very happy customer :)

Haven't travelled yet, and hopefully will never need to make a claim(!) but so far, it was quick and easy to get a quote, see the options and then get insurance.

Easy DIY insurance, easy to understand and add things that you need like snow insurance etc. Hope they are as efficient if we ever have to make a claim!

Photographic proof of damage to luggage was not enough. A report was needed from airport even though this was the last destination before driving home. It does not say in product disclosure that a report is needed - it just says that evidence is necessary. It was a brand new suitcase - I had the receipt to show date of purchase which was just before starting the trip - and I had photos of the damage. The suitcase is not reusable due to a large crack in the shell. The requirements are not clearly spelled out. Once I found out a report was needed, it was then too late.

Everytime I travel I make sure to get 1 cover. The travel insurance that has peace of mind. I've never had to make a claim fortunately I have been blessed with safe smooth travels but I have had a few friends that have had to claim and experiance fast claims and support abroad. So I always chose 1 cover incase I'm ever unlucky.

Blew two tyres on a hire car, with hire company's verbal agreement paid for their replacement ourselves.Insurer kept asking for irrelevant documents eventually refused to pay as not paid through hire car company

From the first phone call to the end, very efficient, helpful & wonderful staff. Highly recommend 1Cover.
Thank you for the outstanding service provided.

I have purchased an annual multi trip policy for the past 3 years , in that time I have made 2 small claims, one delayed luggage , the other broken luggage and a larger claim of trip cancellation, in each case the claim was handled and paid out very quickly without complications

Had to make a claim when my husband was hospital just before we departed for an overseas tour. Once I had all the required documentation to hand submitted a claim for full refund of travel costs, notified that claim had been paid in full within the 10 day time limit. My advice is to make sure you have all the required documentation prior to submitting your claim. Greatly simplifies matters.