Travel Insurance Reviews

Worst experience ever!!!!!!!

Listen to all others before me and DO NOT insure through Woolworth's TI.

I have leant the HARD way.... :(

I lost my back pack in thailand in a local tuk tuk and my claim was declined showing the cause that the item was left unattended in a public place.

This scammers don't know the meaning of accidental loss of item which any other insurance will have without any question.

I asked some other insurer regarding the situation and they had the laugh of the day.. they couldn't even believe the response of this scammers.

After 5 weeks of frustratingly hopeless communication my legitimate claim has been denied for an invalid reason. I AM FURIOUS!

I've been pursuing my claim now for 7 months. The claims department are trying their hardest to avoid and lengthen the claim process.

It is extremely dissapointing and disheartening. Avoid this service at all costs.

I've been pursuing my claim now for 7 months. The claims department are trying their hardest to avoid and lengthen the claim process.

It is extremely dissapointing and disheartening. Avoid this service at all costs.

Claims dept. are trying their hardest to prove pre existing illness in our case when they already have a Doctors signed document of no pre existing illness, are they calling the doctor a liar. What do we pay travel insurance for, to prove our innocence when filling out a claim form.

I put in a claim for my camera that was stolen at the end of my holiday in italy. My claim was completely legitimate. Yet they refused to pay anything. I DO NOT RECOMMEND using Woolworths travel insurance.

Regrettably chose the 'saver option' after their policy page clearly stated that they covered essential items up to $5,000 such as mobiles - only to discover they don't cover mobiles in fine print AFTER purchasing the policy. I don't appreciate the intention to purposely mislead clients. If they want to be strategic then they should try being honest so that their well informed clients can choose a more suitable option for cover instead of being fooled and leaving without nothing other than a contribution towards a bad review.

The call centre was absolutely shocking. Couldn't hear due to the overseas delay. Giggling, loud girls in the background made it even worse. The girl could barely speak English and she couldn't understand some very basic language. Asked me inappropriate/not relevant questions ("Who was my son with" ???????) and overall just seemed mega dumb. Let's see if they pay up. I'm not holding my breath. Should have spent more and gone to AAMI. Unprofessional, horrific call centre.

I've spent the past six weeks dealing with Woolworths regarding a claim for a lost camera, and it's been a terrible, aggravating experience with a company that goes out of its way not to help the customer.

I've provided all evidence and documents necessary to prove my story, but have been told straight up that I'm lying and that Woolworths won't be honouring their deal. From talking to the claims officer who refused my claim, it's obvious that she hadn't looked into my case and had no knowledge of or interest in it whatsoever.

Woolworths Insurance provides an awful, awful service and WILL NOT be there if you need them. I can only imagine what would happen if they were needed in a medical emergency - they'd probably give you the run-around for a month until you died! Don't waste a cent on this mob, they're absolutely rubbish.

I spent five weeks sending all relevant documents to these idiots regarding my claim, only to be knocked back for the most spurious of reasons. I was unable to acquire a police report within 24 hours when I lost my camera in the middle of a national park in Croatia! When I called them, it was obvious that my 'claims officer' Neha Sharma had not looked at a single document I had sent, and that it's policy not to allow too many claims through.

Claims are slow, painful, and all go through an Indian call centre. Trust me, trying to make a call is far worse than actually getting robbed overseas, or breaking your leg, or crashing a car. You won't get a cent back, and will be blamed for your stupidity in getting yourself into such a situation.

Save your time and money and get your insurance with anyone else. Hell, hand a few hundred dollars to the first person you see when you get to that exotic foreign country - he's just as likely to help you out when you need it!

I made a claim when my accommodation was cancelled due to the Lombok volcano affecting flights in and out of Bali. After completing the appropriate documentation I was surprised about the ease of processing my claim and received a full refund without question.
If you are buying insurance for travel to Bali, make sure you buy it at least 2 weeks before travelling because you are not covered if you buy the insurance when it is known that flights are grounded due to volcanic activity