Travel Insurance Reviews

2 week skiing holiday in Austria, second last day, late in the afternoon, poor visibility, a fall with a bad landing on my shoulder resulting in a grade 3 acromio-clavicular rupture. Needed X-rays, MRI and surgery that evening. An expensive exercise but we were happy to bill this to our credit card and claim on return. It took just over the suggested 10 days to get approval for the full amount (including bank charges and taxi from the clinic). A second claim to replace the screen on my iPhone (broken in the fall) was met in full and within about 3 days of claim. I have nothing but praise and thanks for the professional and expedient way my claims were handled. Thank you.

Completely mislead us on what we were covered for. Very easy to set up a policy and pay but then no cover when we lost our trip and needed to claim.. .a scam!

I was hospitalised for ten days in Paris, France. Insureandgo helped us from the outset and remained in contact with us throughout. When it came to claim the process was streamlined, efficient and compassionate. I recommend the company wholeheartedly.

You pay for what you are protected. But it is of very good value if you have a promotion code.

The agent I was talking to was very knowledgeable and informed me of your products, I was very impressed.

We had to cancel our dream holidays due to myself getting diagnosed with cancer one week of going. The claims department was excellent, dealing with the one person for our case was excellent, they kept us informed all the way. Not having to cover everything all the time was a godsend. We received our refund very quickly in the time they said. Very happy with the service. We have always used insure and go and will continue and also word of mouth for our friends Thankyou.

Even though the policy was taken out months before the injury which required cancellation of the policy, the required verification for the operation seemed unreasonable. One policy for two people with a $100.00 access that was deducted twice seemed unreasonable. Once bitten twice shy. Never again Insurance Go.

I was sick in India and and on my return to Australia I thought I would be entitled to some sort of return it was a total waste of time after I sent all the proof of Doctor's bills copy of passport etc. to be told I was not entitled to any return. I will not be wasting my time again.

InsureandGo were highly recommended to me when we immigrated to Australia. We required travel insurance for a pre-existing medical condition, which meant many of the big insurers do not provide cover, including Bupa our own healthcare insurer. We applied online and were accepted immediately, no stressful additional forms or Specialist letters required. I felt fully supported by Insureandgo throughout the entire process. I even phoned to double check our cover and policy was ok. They were very prompt, professional and extremely customer focused. I received an additional email prior to my trip to Singapore, with helpful travel tips, but more importantly, I felt like a highly valued customer who wasn't forgotten once I made my payment - Insureandgo focus on their customer's positive experience, ensuring they are well taken care of and supported from start to finish. After returning from a wonderful holiday, I received a final follow-up email, asking if I had a great trip, Included in this email was a direct link to their online claims form. Insureandgo are highly organised, stress free and fabulous!

Look around all the big insurance companies and none could compare to insureandgo. I have been using them for a few years and costs have not risen much still around $100 for gold.

We have been insuring with insure n go for about 5 years, we usually travel twice a year....only one claim....Bali volcano delay....it was handled quickly and professionally

I believe the proof of my satisfaction of your services, prices, and your front line services are the reason i have been with your insurance company for the last 6years for all our travel.