Travel Insurance Reviews

Not impressed with my claim, too slow to respond to my emails and just wasted time making a claim .

During a holiday in Las Vegas my wife broke a front tooth and was very pleased when Insureandgo paid our claim in full less the excess within a couple of weeks.

I've been insuring with InsureandGo for quite a few years now and on two occasions when I claimed, there was no problem. Once was just for a small medical bill on board the ship and the other was a complete cancellation of our trip. Yes, there was paper work to fill in but I would thoroughly recommend these insurers. Very reasonably priced as well.

My trip to India was cut short when I became severely ill last January with what I believed at the time to be pneumonia ( I have a medical background BTW). I rescheduled my flight to come home the next day which cost me over $2000. I saw my GP the day I came home who certified I was unfit to travel and made the right decision to come home when I did. I believe in retrospect I would have died if I had stayed in India. They rejected my claim on the basis I had not obtained a doctor's certificate before leaving India and had not sought their "permission" to fly home. Section 3 /1 of the policy document states I needed to have my treating doctor certify I was unfit to travel with my original itinerary which I did on my return. It does not clearly state that I should have done this prior to having left India. They have avoided paying me based on clause B1-2 ".... and if Insureandgo approve this! What a a convenient loophole. So basically if Insureandgo don't approve your claim they won't pay up. I suggest you read their policy schedule fully before signing up and realize they are based in the Philippines and have no company representatives in Australia you can deal with face to face. Two lessons I have learned here: 1) always read the policy fully before agreeing to sign up and 2) you get what you pay for.

Online quoting was simple and easy to use and price given was much better than other comparisons. Very happy with my price

We have insured our trip but have not gone on our holiday as yet. Considerably cheaper than other insurers easy to apply

Would rather use those free travel insurance covered by credit cards.Recently bought one with Insure and Go paying around AUD1200. For Australian residents, there is reciprocal health agreement between Australia and few foreign governments like UK, Italy, NZ etc. (free to us). When you buy this insurance, they expect us to go to these public system and join the long queues that is free to Australian residents anyway.We pay premium to "skip-the-lines" in attractions such as Vatican city, Louvre Museum and many others but are told to join the long queues in public systems. This is unreasonable and just a rip off! You have to pay unnecessary travelling costs and waste a lot of time waiting, in addition to language issues in public hospitals of non-English speaking countries. Also, I've provided travel itinerary and consultant don't tell you on this important clause. But when you are there and needing medical assistance, they will slap you with their PDS "Policy Disclosure Statement (PDS) that the "insurance will not cover private medical treatment where satisfactory public care or treatment is readily available in any country under any reciprocal health agreement between Australia and any foreign governments and we have agreed this is medically necessary." I would not have bought this insurance if I were informed of this when buying. There is no peace of mind and bring unnecessary anxiety when you buy this travel insurance thinking it covers all medical assistance. There is absolutely no value at all!

The best customer service I have received in years. Nothing was too much trouble for the young lady. Her managers should certainly give her a well done. Service as it used to be years ago- customer care service. Brilliant.

I brought my policy via Raiz as they reinvest back to your Raiz account I was pleasantly surprised at value and coverage. Hope I don’t need to use i

Used InsureandGo quite a few times, especially when they have extra discounts on offer, they have great prices and thankfully have never had too make a claim.

The on-line process was user friendly and trouble free. It was an efficient and time saving process without the need for time consuming phone calls.

Always found them competitive, a very user friendly site, and after a recent claim experience, thorough and fair. Can not see any necessity not to carry on using their product.