Travel Insurance Reviews

I have used Insure and Go several times. It would have been quicker if I could have downloaded the medical questionnaire I submitted last time.

I have found Insureandgo very competitive and very comprehensive in their offers in comparison to other companies. I am very happy with the Gold cover I have purchased. The website was very easy to navigate and offered a good selection of covers. Value for money!

Having arranged a couple of holidays this year, travel insurance was next on the card. The monthly Seniors magazine had an offer of 15% off for seniors from insureandgo , so I compared with two other companies and found insureandgo to be the most competitively priced and suited my requirements.

Booked online many times no issues.
Have at times phoned to confirm policies & always had rude staff.
More customer experience service required.

Good rates for quality easy to access and understand travel insurance cover. Only had to claim the one time when in the USA several years ago and could not believe how secure i felt knowing Insure and Go were handling my hospitalization with the minimum of fuss or stress to myself

Unable to go back and check details on the website once you get an emailed quote. Makes it hard if not everything is done in one go ~ quotes are valid for 30 days but who can remember exact details and I wanted to double check but could not do so.

After being a loyal customer for 4 years, countless trips and not a single claim - I finally needed to make a claim. I had always purchased the Gold plan, so felt comfortable with my claim because it includes lost items.

On a flight back from the US, and in my tired state, I left my laptop in the seatback pocket. Of course, the airline couldn't find it, so I had no choice but to make a claim as I need the laptop to run my own business.

I completed the online claim form to start the process but the claim process isn't simple. Firstly, I had to submit a 'Repair report' before I submitted my claim, which was a challenge because I couldn't send my lost laptop to be repaired.... because it was lost!

After my claim was submitted I had to wait 10 business days. During that time, I received no update. After I emailed to ask for an update I was told the claim would be processed within 5 days (that's 13 business days not 10). I thought great!

5 days later I received an emailing saying my claim had been.... rejected. The response went into great detail about why it wasn't approved. So, the claims team had spent 13 business days scouring through the conditions of the policy to see where I couldn't be covered. All for a claim that was under $2,000.

The lesson? It would have been better to save the money I had spent on travel insurance to pay for a replacement laptop. I shudder to think of what would happen if I had an emergency or a high dollar-value claim. Good luck with that!

I could have lodged an appeal but the reality is they wouldn't have changed their decision and it would only have been a further waste of my time.

If I do get a response from InsureAndGo, they will likely send a standard response about how they go to great lengths to explain the conditions of the insurance (Note: Not sure about the 'great lengths' part as they simply sent me a link to their PDS). The reality is the things they say you're covered for... probably aren't covered, or they will go to great lengths to find reasons for why your claim won't be paid.

I'll be looking for a different travel insurance provider as InsureAndGo has made me 'InsureAndStop'. I'd encourage you to do the same!

I have gotten travel insurance quotes from other insurers which have been much higher and not really competitive. I particularly like the health screening section which asks highly relevant questions and sends a message that if a condition has been properly treated, you are not necessarily going to be penalised for it.

My partner and I have used InsureandGo for 3 overseas trips so far and have had nil issues. I was able to make 1 claim after cracking my brand-new phone while hiking in Sri Lanka. The claims process and support was superb!

It is a great travel insurance, really value of money, so easy to claim, and nice customer service all the time during the claim!

InsureandGo were the only insurer who would give me the cover enabling me to travel in my retirement. I have preexisting conditions but i am healthy and probably less of a risk than most people my age but no other insurer would even look at me. It was costly in comparison but they are taking a risk but they are giving me a go...I give them 100% rating as a company that is honest and understanding. Thankyou.

My query about cruise insurance was answered in a polite, professional and friendly manner by the operator and I fully understood what he told me.