Travel Insurance Reviews

I found the insure and go website to be very easy to use, easy to get a quote and easy to purchase. The quote I received which I was able to add all of my pre existing medical to, was better than anywhere else by about $30

I have been using InsureandGo for a few years now and it is very easy to navigate through the questions. Each time I have received 15% discount for being a pensioner. Also my wife got sick 4 days before leaving on a cruise and was told not to travel by the doctors. It took less than a month to be refunded the money for the cruise. Also the medical questions are very easy to answer and it is a couple years now since we cancelled and we do not have to pay extra for her condition.

We received a couple of quotes and one for an insurance company we have been with for 25 years or more and couldn't believe the value for money your insurance offered. Very happy.

This will be my fourth time insuring through InsureandGo. It is a relatively easy process and good value for money. The benefits outweigh many of the other well-known brands.

I tried to get travel insurance for myself (60) and my husband (75). They are not able to provide a quote for him. Not happy.

The purchasing of this insurance , has given me peace of mind for my upcoming trip to the United States and Canada.Whilst I am not anticipating a claim, the knowledge that I have purchased a comprehensive insurance policy, will make life easier in case the need arises.

The website is very easy to navigate, from getting the quote, to adding existing medical conditions, to submitting payment. We have used Insure and go 6 times, but never had to claim yet.

I purchased cover after reading the web material. However my certificate said that cover was not available in the country I was visiting. Lengthy discussions with the company before they acknowledged their mistake.

My travel insurer of over 20 claim free years dumped us when my husband turned 70. Moved to another company for 3 claim free years and got dumped again!
Not only would InsureandGo insure us for multi-trip annual travel...they were hundreds of dollars cheaper than the previous insurer. As I have never had a claim I cannot comment on that aspect.

I have had a great experience with Insure and Go in the past and this is the reason why I am using them again. I took out my Insurance Policy this time online and found the website easy to navigate. Although my claim from my last holiday was invalid due to excess I found the claims team to be extremely helpful.

It’s now July, while on a domestic holiday to Melbourne with my husband I had a fall, 28th March 2019. This resulted in a 3 week hospital admission. We were on the 2nd day of a 6 night holiday. After making a claim followed by me requesting a review, regarding their decision – then another, their process escapes any logic. I’m still waiting for their answer of the 2nd request to try to understand their decision. I was assured it would be addressed last week. I have sent emails and made phone calls and simply been “put off” time and time again. Yet when I was in hospital for 3 weeks we were harassed daily for updates by email and phone calls. We have paid a total excess of $400. Insure and Go decide what event category your claim fits under. Our excess was $100 per person, per event. For example, my Husbands claim of $124.90 apparently covered 2 events – (1 event for $17.50 the other $107.40) incurring a $200 excess.Stay with me on this –our claim was for $124.90 - deemed to encompass 2 events resulting in a $200 excess.It’s now cost us $324.90. So he’s in the red to Insure and Go by $75.10 this they recovered by deducting from my proportion of the claim – really! Result we paid our receipted expenditure of $124.90 plus $75.1. Our claim was for a total of $3023.08. Medical expenses were covered by Medicare. We paid a premium of $145.89. A deduction was made from our claim: by Insure and Go for their “acknowledged” expenses was an excess of $400. The actual reimbursement we received (after 2 attempts) totaled $360.99. All receipts and documentation, as requested, was submitted supporting our claim. Seriously who in their right mind would take out Travel Insurance with Insure and Go. They promote Easy claims – they say they cover unexpected – unbudgeted expenses. Sorry this is not our experience. We are extremely disappointed and would definitely not recommend Insure and Go.

I have used Insure and Go several times. It would have been quicker if I could have downloaded the medical questionnaire I submitted last time.