Travel Insurance Reviews

we have used this cover several times and no complaints. easy to do on line including my husbands pre existing conditions. not ever needed to make a claim but happy with service

Use them every overseas holiday. Finally i need to claim but the claims process is a nightmare. Do not use!

Although they offered a repeat customer discount the discounts offerred for a new customer through an association were better. So I signed up as a new customer and the process was just the same as my previous experience - efficient and simple to work thru the pre-ex condition to get full cover. The process however to submit this survey response is woeful

I was very disappointed with our latest experience using Insure & Go. We always take out travel insurance when we travel and have luckily never needed to use it, however on our last trip our daughter fell ill and we weren't able to make our flight. The claims process was so difficult and the requests the company asked were unrealistic. I ended up abandoning our claim.

I have used this insurance company several times and will again this June. Luckly I haven't had to use a claim so I cant really tell you my experience except for payment of policy.

Have been using this company for some time now since comparing with competition. Have a very simple website and recently had to make a claim on a cancelled trip to USA to which they were very efficient and fair,

I have found that Insure And Go are a long way ahead of other insurers when it comes to insuring older people.

Awesome, some insurance policy wont insure people over 70 years old. The details of cover are excellent, and the over all cost excellent.

I I have been insured with the above compan for more than 6 years taking out their yearly gold policy without a claim. In October I travelled to Brazil and Colombia via Santiago. All went well until stopping in Santiago on my way home my suitcase didn't arrive from Bogota. I notified the hotel and also rang insure and go to advise my case had not turned up, They advised me to go out and spend up to $700 to buy replacement items. However at that time there was civil unrest in the streets and I decided not to venture out alone to buy anything and used what I was wearing. I arrived home no case until 5 days after I reported it missing. It arrived on a Saturday morning and I notified the company that half of the contents were missing. They wanted to have proof of what I had in the case and receipts. As these items were my clothes of a couple of years of course I had no receipts. They made me jump through hoops and there offices are in the Phillipines whom it was very difficult to communicate with, it was such a modest sum I was claiming their customer service was terrible seeing I didn't even take advantage of their advice to replace clothes in Santiago.
Anyhow could go on about the way I was treated, so Im voting with my feet and going else where. I am a senior citizen and do expect to be treated as a cheat.

A company who makes it easy to insure and claim. Be honest to them and they will provide support and come through.

As a member of Choice I did all the comparisons and still Insure And Go camp up trumps at every turn. This was such a pleasant surprise and the reason I took out their Travel Insurance.

Very easy to navigate and easy to complete the proposal online. We have just taken out our 4th policy with Insurandgo