Travel Insurance Reviews

I was devastated to have crashed my rental vehicle with a $2800 excess and even more devastated that I had to out lay that much cash at the end of an expensive trip!
After completing the super simple online form to my surprise the cash was back in my bank account 48 hours after making the claim!

I recently attempted back to back cruises which I insured with 1Cover. Unfortunately on my first cruise I become very unwell and had to cancel my second cruise. I phoned 1Cover immediately advising of my dilemma. The first gentleman I spoke with was amazing. He provided top quality advice and support via phone around how to move forward with my insurance claim. He immediately emailed me links and information I needed to support my claim which helped me immensely. The claims process was simple and easy to follow. I had my full claim complete and ready to lodge within a day. I was expecting to wait weeks for my claim to be assessed and was also expecting some kind of drama with my claim, which has happened to me before when using other insurance providers. This was not the case at all with 1Cover! My claim was processed, approved and funds were in my bank account all within one week of lodging the claim! This was amazing! I am so happy with 1Cover. I will be using them for all future travel insurance and have no hesitation in recommending them to others who are travelling and needing insurance. The entire process was flawless and I can honestly say....I’m one happy customer 😀😀😀😀

I was very concerned about organizing insurance for a condition that has just been diagnosed. I have always booked insurance with you & been very happy. You did not let me down this time either. Many thanks.

Following a recent trip to NZ where we were impacted by an avalanche, we had to lodge a claim. The process was simple and the claim was paid in a timely manner.I felt the matter was handled with little compassion, empathy or feeling toward us the customer with the email received being straight to the point saying here's what we think you should get. There wasn't a simple explanation around the cost breakdown and to be honest, I'm still a little unclear as to why some components of the claim were paid and others not.I know 1cover's response will be that they are happy to discuss my claim, but that would be missing the point. I just want the matter put behind me as it was a rather disturbing event.If their response email has been a little more customer focused I could have accepted their calculations and just moved on a lot easier.

Bought cruise specific policy, very good value and had to claim for missed port, very easy claim and quick payment, definitely will use again. No complaints whatsoever.

I made a claim for lost prescription glasses and had great difficulty convincing "you" of my loss. I had to answer the same questions over and over each time with different phrasing. Some questions impossible to answer.

My daughters and I use 1 Cover all the time now as I find you competitive, user friendly online, good follow up email system and my daughter claimed a few years ago and the support and ease and speed at which claim was handled was so professional, fair and easy.

I have been using 1cover for years now. Price has always been good for the cover provided. Had my first claim last year which went smoothly. Only thing I would have liked I'd to stay with a multi trip policy but it now stops at 65.

I returned from PNG 14 February. Rang 1Cover on Monday 18 February (very helpful, caring lady) then submitted my claim. One week later I received advice that my claim has been approved and my refund is on its way into my bank. Fantastic service.

1Cover Insurance is the best Travel Insurance
They are easy to contact response write away.
and they are specific of your needs.

The cost is affordable and you are insured in high standard.

My experience was very good in a claim we had. The only thing was that your contact was through Australia. I did post my papers to NZ office and they forwarded on what they required, but that took extra time. I have had experience with other insurances and find 1Cover the best.

I've used 1Cover a number of times for both domestic and international travel insurance. I have always had clear information regarding what is covered. A number of years ago I made a claim for a stolen item, which was paid promptly. Highly recommend. Their PDS is clear and easy to understand & value for money is second to none.