Travel Insurance Reviews

We had a trip booked to Sri Lanka to plan our wedding, and unfortunately had to cancel due to the terrible terrorist incident. Our policy with 1Cover excluded coverage for terrorism, however I lodged a claim in the hopes that 1Cover would assess our application on its merits. 1Cover responded within a week and provided a full refund for our flights, for which we were extremely grateful. My interactions with their claims team was stress free, and I was 100% happy with their service.

2 damaged phones..due to being tossed around on floor of our cruise ship for 20 mins or so while caught in a storm. .not covered. Prescription glasses broken in the same event that apparently depreciate... don't understand how prescription glasses can depreciate.. can't replace them with the same or similar . should i purchase someone elses glasses second hand and use them?... what a joke.. after years of using your company and only claiming once i am extremely disappointed and angry. Will never use you again for any of our upcoming holidays.

Hassle free travel insurance. Easy to take out on line including cover for pre-existing conditions. Unfortunately I was sick overseas and on returning home my claim was handled quickly and efficiently. I was notified of settlement of the claim within a few days of sending information, receipts & documentation to 1 Cover. I will definitely be using 1 Cover again.

1Cover were brilliant. I was travelling South East Asia for a year so of course I needed travel insurance and of course I ran into a little bit of trouble. I talked to 1Cover online mostly but they were great. I was sick at one point and they would check up on me. A couple of times they actually organised appointments for me.

Responded to each email very quickly and clearly which allowed the claim was resolved within only a couple of emails :) very pleased with my experience and will defiantly book our insurance with 1cover again. Thank you.

When purchasing comprehensive insurance it would be expected that it covers situations and accidents out of your contro (such as accidents with passport documents)
be careful !!!
This company will try and get out of any claim they can !! Very out of pocket and will ensure not only will I use them again but pass this onto travel websites/blogs and the ACCC about my experience

We always use 1cover due to price & what it offers. A well run &organised company. Looking forward to continue use of 1cover

Unfortunately my father passed away suddenly just before I flew overseas. I took out full comprehensive insurance like I do every time over many, many, many years. There was a clause saying that the person had to be 85 years or younger for me to put a claim in. My father was 86 and very fit and heathy. Even though I did not use my insurance, they still didn't give me a refund. Rubbish 1Cover! This is not acceptable, you can at least refund the amount of my policy as I didn't even use it.

Very helpful and always professional and understanding. Required loads of paperwork, so always keep everything. Excellent service. My forever Travel Insurance provider.

I recently enjoyed 27 days in Bali, and didn't need to use my insurance...but am always glad to know I'm covered

I had reason to call the Claims dept from Overseas, and the operator was excellent and very helpful and responded by email straight away with the comments on my file

We have used 1Cover twice now for both international family holidays and found their product offering the best match for insurance coverage and value. We will continue to use 1Cover for all our international family holidays.