Travel Insurance Reviews

Really happy with the claims process. I have had to claim against two separate 1cover policies now and both times I experienced consistent and timely response with all comms easy to follow. Will use again knowing they don’t make this an onerous or difficult process providing you show appropriate evidence.

Helpful, friendly staff. Was my first claim in many years of travel. Could not fault the service. Excellent and prompt communication

I made a claim overseas for medical expenses incurred and I was responded to very quickly and once I returned to Australia and provided the necessary medical notes, was reimbursed promptly with no out of pocket expenses. A real life saver!

Customer service was very understanding and friendly. My claims were processed really quick, would definitely book 1Cover for my upcoming holidays in Asia and Middle East.

You've had your holiday. What's done is done. When you get a rubbish result from your claim there is little you can do except deal with it. No thanks 1Cover, never again. Sad face.

AAA Great policy for long term overseas!! If your frequent traveller just get the one policy and save your money. Website very easy to navigate.

As the title states, purchasing is a breeze. Pricing seems fine when compared with other quotes. Can’t comment on claiming yet though.

Having booked and paid for European holiday early in the year departing end of May 2019, due to unforeseen circumstances caused by ill health we had to cancel the trip three weeks ago. Luckily as on every previous occasion we take out insurance with 1Cover. One phone call to the Insurer, we were advised what documentation they would require to assess the claim. This being provided, we had received an email yesterday(20/05/2019) that the claim had been accepted and a refund will be made. As the cancellation of the trip was traumatic in it's self one always fears the loop holes one has to jump through when dealing with an Insurance company. I thank 1Cover for being so understanding and delivering what they promise. I have on numerous occasions recommended 1Cover to friends and family and will continue to do so in the future.

My claim was professionally and promptly managed and I was able to replace my stolen phone quickly and efficiently. The whole claim process was completed within 5 working days, it was incredible. Customer service was excellent and I was informed daily on the progress of my claim. I will continue to use this company. 1 Cover are awesome.

Had medical situation whilst in Cambodia, contacted 1cover to get guidance and they were very helpful and put us in contact with medical staff in Australia to confirm the right medical advice. Claim was also seamless and responded to immediately once returning home. highly recommended

It was easy to purchase the right insurance for our needs online which we compared to others and found great value in the product being offered. Our claim experience provided a high need for support during difficult circumstances and staff proved to be repeatedly helpful, reassuring and supporting.

From completing my claim all staff were very helpful. They all let me know exactly what to expect and what information was required. Was excellent service.