Travel Insurance Reviews

Twice I have had to claim and both times have no issues I will only use your company when travelling anywhere

Due to my father becoming extremely ill I was forced to change travel arrangements. The staff at 1cover were very helpful both while I was overseas and assisting with my claim upon my return. I was reimbursed for lost accommodation, flights and prebooked tickets. I was also reimbursed for the extra accommodation which was necessary. This was a very stressful time and my dealings with the staff while overseas was very helpful and I was extremely impressed on how they followed up on all communications.

We have been using and recommending 1Cover for years but have noticed that others are just as competitive lately.Still happy at this time.

I recently claimed for a missed port while on a cruise. The cruise was over 12 months ago and I expected it would be too late. But, 1Cover Travel Insurance approved the claim. The whole process was so simple... I think 1Cover is amazing and will recommend them to anyone I know who is looking for travel insurance. An added benefit is their prices are very competitive with other companies.

We travel for a total of about 3 months each year , have had annual travel insurance the previous 2 years and have never previously made a claim. As our most recent trip was over 90 days we took out a policy for a single trip this time . In our last week my husband got a debilitating back injury and was deemed unfit to fly . We were forced to stay there until he was able to get a “fit to fly “ certificate which ended up being another 7 days . Initially we had no idea how long we would have to stay, whether 1 Cover, ourselves or our travel agent would need to reorganise flights and we felt for the first 3 days we had been left stranded as 1 Cover were not answering our questions .
On Day 1 we were asked for the medical report which we sent straight thru . Day 2 we were asked for his home doctors contact details. Day 3 we were requested to sign the authority for our doctor to give them details . We were so frustrated that we had not been asked to provide all this on Day 1 and were left querying whether they were going to cover us ( hence the reason for not giving a 10 rating )
HOWEVER , once they had received confirmation that it was not a pre- existing injury , 1Cover were FANTASTIC - they confirmed all would be covered , organised new flights ( with business class for my husband so he could lie down) , arranged wheelchair assistance and were super prompt and efficient with settlement on our return home .

My wife and I have pre-existing conditions that were covered with a reasonable cost. The application was the easiest I have experienced.
Luckily we did not have to claim against this but we did have to claim a medical expense and a delay.
The claim process was easy and both claims were approved and paid within 24 hours.
Will definitely use this insurer again and would highly recommend.

This is the first time we have ever had to make a claim on our travel insurance and 1Cover made the whole process simple and stress free from the moment I first made the call to the Emergency Assistant Team through to the processing of our claim. Claim was for hospital cover for food poisoning. Supporting documents for hospital expenses and travel details were uploaded and the claim was processed in a couple of days. The amount wasn't large but we were refunded the full amount of the expenses minus the excess.

I’m glad I didn’t need to make a claim but it was reassuring to know that my son’s peanut allergy was covered.

Reasonably priced and easy to book. I did not need to claim for this trip, so cannot comment on that, but the rest was straight forward.

Super fast, fair and easy to deal with. Thank you 1cover for a great experience and is not there first time you done it.

Had to claim medical and was super easy to navigate the claim form online and heard back within 12hours! Great service, recommend!

Great value for money travel insurance, I have used 1 Cover a number of times for me and my family when travelling overseas, I have had to make a claim previously and they made the process very easy, I also believe they are great value for money