Travel Insurance Reviews

We looked at other products and we pleasantly surprised with the quality and price of this product. It was very straight forward to apply.

It’s a comfort in one regard to have insurance and often a necessary, however for luggage claims the rules are tight and somewhat inconvenient. Make sure you consult and check your cover closely.
We had hassles trying to claim poor handling by Delta Airlines but because of language barriers, chaotic airport experiences and tight transit deadlines, we were not able to get a damage reference number. Even if we did the excess cost was higher than the repair or replacement of the bag.

Claims consult Carol was fantastic throughout the entire journey. Was great dealing with only one representative during the time and she was brilliant in answering all queries and communicating information in a timely manner

This has to be the easiest process to obtain travel insurance from start to finish. The web site is excellent to navigate and even if you have pre-existing medical conditions you can obtain a quote and finalise insurance without waiting. Did not have to apply for a claim so I don’t know what this company is like during that process, but reading reviews etc I’m impressed.

I claimed on a health issue for which we had paid the additional $194.00 premium.
After the process of supplying various supporting documents the full claimable amount was settled on.
The time taken for settlement was also relatively prompt.

We've never had to actually make a travel insurance claim before and were very pleased and grateful to find that 1Cover assessed and approved our claim and paid for out-of-pocket expenses we listed. 1Cover emergency staff stayed in touch with me via email right from the time my husband ended up in hospital in Borneo until we arrived home. The staff I dealt with via email and phone during this emergency were great. As well, the staff in the claims area were kind and efficient in the way they assessed our claim. With thanks from us, Rose and Paul.

My husband spent 16 days in all in hospitals in South Africa and as soon as I notified 1Cover I received a number of calls from the emergency assistance to check on how he was going. As he was hospitalised beyond the cover period I was given peace of mind by being assured we would be covered at no extra cost until we returned to Australia. The claims process was efficiently handled and our claims for medical and missed holiday itinerary expenses were reimbursed quickly.

I have used this company twice this year for overseas travel , great value for money and easy to understand policy
I have had to make a claim for medical expenses and they couldn't have made it any easier
I would recommend 1Cover to any traveller

After dealing with other travel insurance companies l was very pleased with the service from 1Cover. I have not had to make a claim but l did have to sort out travel insurance when my sister was critically ill in Vietnam. I thought my sister was with 1Cover… she wasn’t ….. but the way l was treated whilst trying to sort it out was exceptional. Unlike the insurance company she was insured with. The one she was insured with finally did the right things …. but everything l had to do and the way we were treated meant we would never go with that well known insurance again. They made us jump through hoops trying to get out of paying. I’m sure they finally medically evacuated my sister when they did their maths and decided it was going to cost them more if she died. I am happy to share the insurance company’s name

I didn’t put in a claim but was happy with the insurance quote acknowledging my medical conditions.I have used covermore for years but they didn’t acknowledge that my medical conditions were stable and tried to charge $$$

I was glad no one got sick
Glad to have cover if someone got sick.
Peace of mind having cover but not using especially for the Family members.

I used to be a travel agent for 13 years pre Covid. We always sold a different insurance company but after researching 1cover and having positive feedback from a few friends who have used them we took out their cover for the first time.
My son become ill and we initially thought it was Bali belly but the doctors came out to our hotel room the morning of day 2 and couldn't find a vein to put an IV drip in we decided to take him to the hospital.
We were advised the cost could be approximately $12000 which we could have paid up front and claimed later but after a quick phone call with Melissa/Michelle ( I apologise I was very stressed and am unsure if it was Melissa or Michelle!) she advised they would send immediately confirmation to the hospital they would be covering the cost. Surgery was done a few hours later and we were constantly in contact with 1cover by them calling us to make sure he was ok and everything was taken care of.
He recovered wonderfully and 1cover continued to contact us by phone to make sure he was going well and even emailed upon our arrival back in Australia to make sure we arrived home well.
I cannot recommend them enough. The staff we talked to were caring, prompt and efficient and although I have travelled extensively over the past 27 years this was the biggest claim I have ever made ( others being lost luggage etc)
As we travel overseas twice a year I will from now on only purchase their insurance. It was also half the price of the other companies I used to use!