Travel Insurance Reviews

First time that I've ever needed to claim on my travel insurance and I was pleasantly surprised how smoothly everything went.

I fell ill in Bangkok & got speedy, efficient customer service from 1cover. Claim was paid without bucketloads of paperwork.

Disappointed that I had to get a doctors report from overseas even though had all receipts. Paid amount minus excess when doctor replied it had privacy issues.
You don't get travel insurance before you go travelling and then hope to get sick while you are away. I would like to see a more simpler cover where you could choose what you want to be covered for.

Do not use this company (1Cover)!!
This was the first time I've ever tried to claim on insurance as I had my bag stolen from my feet in NYC and no surprise they found a way to get out of paying out. Apparently my bag was "unsupervised" as I wasn't watching it for 30 seconds while I paid the bill. Had to buy a new phone, jacket etc. all out of my own pocket.
I've heard it wasn't worth getting travel insurance as they'll always try get out of paying but unfortunately didn't believe it till it happened to me. I'm $2500 out of pocket + the cost of travel insurance (on every holiday I've been on).
Don't use this company!!

The claim assessor charges a new excess claim charge for each hospital visit relating to the same illness, which we believe it is unfair. Beside that, the customer service and assistance during the experience was very good.

1cover was speedy with their cover and gave me all my money back just as promised! I recommend 1cover to everyone who wants peace of mind when they travel.

We had a $500 medical expense in New Zealand. We had all documentation along with costs in $Aud which we lodged a week after returning. 1Cover paid promptly.

I always use One Cover for my overseas travel and when I have been unlucky enough to have to claim, One Cover makes this as hassle free as possible. Their service is efficient and carried out in a timely manner.

Hidden clauses...not good to have. Better to try others instead of 1cover.

I recently had to lodge a claim with 1Cover and the process was so easy from start to finish. Our first phone call was on Christmas Day 2015 and we spoke to a real person and they were really friendly and supportive. The claim form was easy to navigate and the claims agent was professional, quick and efficient. Thank you for making us feel welcome when we contacted you! We will definitely use your company again. Great rates and great service!

1Cover was extremely helpful throughout the quotation and claims processes. I will continue to insure with 1Cover when I travel in future.

I was happy with my transaction from the moment I purchased my travel insurance to the end of my claiming experience. Firstly I received a gift card for referring a friend which it is nice to be rewarded for referring friends to great companies like 1Cover.

I had an unfortunate incidence on my holiday which resulted in me needing to make a claim and it was a very pleasant overall customer experience.