Travel Insurance Reviews

While mine was a simple claim, i appreciate the ease with which it was assessed and the promptness of the refund

when I first realised there wold be a problem, I called the call centre and spoke to someone who didn't work for 1cover but a call centre of sorts. He registered the potential claim and followed me up the following day to make sure we were ok. When we returned, I followed up, was advised which documents were required, sourced those (Not too hard really), lodged the claim and received payment within 10 days. Great service!

I have had 1Cover travel insurance for years and never claimed.

Last trip both my money and my passport were stolen which was not a pleasant experience and incurred numerous costs both in money and time.

I rang their emergency line and while there wasn't much they could do, they were empathetic and gave me some options and worked me through the next steps - you need that when you sitting in a foreign country with no money and no official identity.

I sent in a mega claim with all my receipts and police reports and about 10 days later, the money was in the bank. The one email conversation I had with 1Cover was great - quick response, clear explanation.

Couldn't ask for more - easy to follow claims process, great staff and rapid turnaround time. Thanks.

Lodge online & customer service with call back was great. Explained everything well, process was simple & I'm line with timeframe advised.

Outstanding customer service backs up easy to understand, use and claim travel insurance products. Will never need to shop around for travel insurance again, strickly a 1 Cover person from now on :)

Hey guys give them info they want and you wont have problems remember to get reciepts for everything most important

Very cheap and value for money the duty of care is excellent but the claim process took took long and if you make a mistake, the process will start back from day 1. Every section does not talk or communicate to each other.Very bad.....

Only improvement is responding to emails a lot sooner. I asked about my accomodation and it took almost 8 hours.

Once the details of required information was submitted there were no calls to follow up and ask more questions.

Just no hassles, thank you 1Cover

Not only the cheapest, service from another Australian rather than an offshore call-centre provided great assurance that we were looked after and understood correctly.

The claims process was really easy and straight forward. I had damaged my phone on holidays and was able to lodge a claim easily. The customer service team was responsive and answered all the questions I had.

Claim was processed quickly and easily with no issues and paid out all within the timeframe provided. Was also very happy with the communication provided (claim update and payment). Thank you