Travel Insurance Reviews

Thanks for the follow up since I have been home. I understand it is probably an automatic response but I have appreciated it all the same.

I really like clear precise instruction and information. Your website is easy to use and everything worked really well - price pretty good. Cannot say anything about claiming as fortunately I did not have to make a claim.

we stick with 1cover due to having a claim 5 years ago & the claim service was so professional and above expectations we would never go anywhere else.

My wife and I have travel insured a lot for much of past sixteen years without making a claim. We've always been suspicious of insurance, not worth making small claims, but kept insured in case of a catastrophic event. Even when that happened recently we were not expecting much from our insurer. But what a surprise, 1Cover were absolutely wonderful to deal with, they helped us a lot and did not hesitate in paying our bills quickly or reimbursing us quickly. Total cost to 1Cover was many tens of thousands of dollars, all hospitals, surgery, radiology, physio, rental cars incl. fuel purchased, return air flights upgrades, and all associated motels and accommodation costs were covered without any argument. Thank You 1Cover.

I thought I may have a problem when I was away on holiday and a call to the number provided was all I needed to do for oeace of mind

I had no cause to make a claim. but knowing I was fully covered for any even was reassuring.
easy to obtain and arrange via internet. quick and easy. thank you.

Have been using 1 cover for over a year now, and just recently got the frequent traveller annual cover. Have made 2 claims due to disrupted travel and had no problems what so ever with the claim. They were very fast and easy to deal with compared to any insurance I have ever dealt with. Hence why I got the annual cover

I have chosen 1Cover for both of my recent overseas trips. Both trips have been a little different to typical backpacking or overseas travel. We've been driving either bought or rented vehicles through many countries over many months, well of normal tourist routes in both Africa and Central Asia. So before buying travel insurance for these trips I had to carefully study PDSs from several companies and call the companies to clarify exactly what would be covered and what wouldn't. The result of the research and discussions was that 1Cover provides excellent insurance and every time I've called or emailed them they've answered my questions clearly and concisely with no wasted time.

I have had such a great experience with 1cover in the past but I guess that's because I haven't had to call out of hours. I was in a very distressing situation at Hong Kong airport when I missed my flight because the previous Qantas flight was delayed. There were no Qantas staff at Hong Kong airport at 8pm to help us re-book flights and was sent on a mission all around the airport for about 2 hours. I tried calling 1cover and of course office was closed and couldn't even get advice on what to do. Really frustrating. When your operating as a global travel insurance company there should be an operator available at all times. Thankfully someone finally gave us a number to call qantas and we were able to be re-booked on to another flight. Imagine though if that hadn't happened?? I would of had to wait overnight in the airport to speak to someone from 1cover, little too late. Not happy and I'll definitely be re-thinking going with 1cover again.

I wish I didn't need to purchase travel insurance (or any insurance) but it's necessary, when traveling with family, and 1Cover makes it easy. Compared prices with a couple of alternatives, competitive prices from 1Cover. Haven't experienced claims, thankfully, but the purchase experience was good. We'll consider 1Cover again next time we travel.

Luckily we didn't need to claim , but the service we had on the phone getting the cover was really good and helpful

Thanks for the fast service. I got sick on the day we were to travel home and could not get on the plane. Staff at airport helped us out also. Called 1cover and they said we were covered for everything. It was after hours and we were overseas. Told to keep all receipts get a letter from the doctor and said we could get the same rated accommodation that we had during the holiday Easy to deal with and settled fast. Would recommend travel insurance from 1cover to anybody. Thanks for the great service both setting up insurance and helping with the claim.