Travel Insurance Reviews

My claim was dealt with quickly and swiftly and there was active communication from 1 Cover Assistance and Claims team throughout the whole process. I was very happy with the service I received. Thanks guys.

I had never experienced a theft while travelling & was extremely distressed. All communication with your personnel was helpful & very courteous throughout the entire process, thank you all for your patience with our claim as we have never made one before.

As soon as I supplied all required documents and a description of the incident, it was approved in a day. Love your company. Will definately book your insurance again for next travel.

We have taken out many 1Cover policies,always speaking to an agent on the telephone. We recently had to make a simple claim,we used snail mail but got an SMS to say documents arrived the next a few days later we found the extra claim amount in our bank, solid service!!!!!!

We've used 1Cover for lots of our travels and never had any problems. We made a claim recently and the wonderful staff made making the claim so very easy with their pleasant, professional service! Thank you :)

I've used them for years, every time I travel. Had to make a claim recently and it was done incredibly fast. Will keep using them for sure.

This was my first experience with claiming anything using Travel Insurance. I've chosen 1Cover from online feedback and happy that real experience met those high ratings. Quick and friendly response from 1Cover. Questions which I had were clearly explained. I was told that claim may be re-opened if required. Excess transferred promptly.

I have always found the customer service excellent until claims were made on my last trip. They took about 5 months to finalise and I was not notified when they were completed, I had to do the calling re this very disturbing especially being the USA

The entire process was easy, efficient and processed faster than i thought it would be. Extremely Satisfied with the service

It was unfortunately necessary for me to fly home because of a family emergency. My subsequent claim under the Policy was handled quickly and efficiently on-line with no fuss. First class service!

The claims process was a breeze and the customer service got back to me very quickly - which was very handy considering I was in a foreign country.

Only thing was my plan covered less then half of the item that was stolen from me.

I took out medical cover for my trip to Bali. I was told I couldnt get further cover due to the Agung volcano situation. I just want to say that there has been no further problems with the volcano since that initial situation in September. I wonder if you can somehow review the situation with insurance to Bali now and step up to what is actually happening. Bali's tourist trade has dropped dramatically because of this. Most areas are safe to be in. And there is a clear exclusion zone which can be specified.