Travel Insurance Reviews

We received a decision about our recent claim, within a week. Staff were very helpful when we called to make enquiries and ask for advice after we were stuck on a hike and missed flights and accommodation.

Zoom online was very easy to navigate and very quick and efficient to provide me with the cover I needed. I didn't have to make a claim but feel confident that if I had it would have been handled effectively. Thank you Zoom.

We were looking for a travel insurance that would cover us when visiting highlands with altitude above 3500 in the Sichuan Provence of China. Zoom was the only travel insurance would cover us without having to pay the additional premium for the adventure package which designed especially for mountain trekkers or for the adventurer. Our itinerary were mainly day trip by bus onto the highlands and mountains for sightseeing and no mountain trekking involved. Zoom also sent us a confirmation email stating we would cover for traveling to altitude above 3500 sea level for our peace of mind. We are very happy with zoom’s cover and their services and would definitely use this company again.
Regards
Lissie and Jeremy

After suffering the effects of what we discovered to be a parasite and infection while on holiday in Bali, we called one of the local health providers (clearly aimed at the tourist market). Sceptical about the suite of tests, drugs, and costs associated, I called 1cover (After reviewing the PDS) and advised them of the situation. They could not have been more supportive over the phone, offering to assist with payment of the treatment if we couldn't manage ourselves, and checked up a couple of days later to see how the recovery was going. The claim process was simple and was a relief.
As a side note, it turned out that the medical treatment was as good as that in Australia, with all treatments supported by our GP. We would definitely use them again.

From the quote till my return I knew that I was being looked after by my insurance company Zoom. I’ve used them 3 times and will continue to for my upcoming travel.

We have used 1Cover for all of our overseas trips and fortunately have only had two claims over the years. 1Cover has been very helpful in both cases and the claims process has been very straight forward and simple to use.

So easy to take out a policy and go on holiday with peace of mind we have insurance at a fair price!

Highly recommend 1Cover to anyone considering travel insurance. Their customer service is fantastic and great value for money.
Unfortunately we did have to make a claim but this was no problem with the claim being reviewed and paid with 7 days.

1Cover A+++

Unfortunately I had an accident whilst overseas, thankfully 1Cover made the whole process from my hospital costs, additional hotel and flight costs and other out off pocket expenses a stress free process. They took extra steps to ensure that I got home safely and as I was travelling solo I am extremely grateful for their diligence and care. The claim process for my out of pocket expenses was also reimbursed in a timely manner. I was impressed with the professionalism of all staff I spoke to and in particular Toka from the NZ office as he helped me through the whole process. I highly recommend 1Cover.

The claims process is a nightmare. Every contact was initiated by me. I sent the required documentation with the original claim and got a reply stating I would be contacted within 10-15 days. Eventually, I rang them and was told more documentation was needed. Why didn't they email me and ask for this??? So I sent it through, and waited, and waited. Again I rang to see how things were going, and was told more paperwork was required. I emailed it again, and waited some more. Eventually, I rang and said it had been 2 months, and I was going to report them to the Insurance Ombudsman. My claim was finalised pretty quickly after that. I've used Insure & Go several times in the past, but never had to make a claim. I will not be using this company again.

1cover whilst overseas advised we could claim a new flight cost due to a cancelled flight. We have now submitted the claim and Icover are saying not covered. Poor form.

Our experience from the first call to purchase our Travel Insurance to when we unfortunately had to make a claim due to an accident was EXCELLENT. Each time I phoned I spoke with a different staff member and they were all able to answer my questions and were easy to talk to. The claim was completed very quickly and efficiently. We are very happy customers and when we travel again, we will be definitely happy to go with Zoom.