Travel Insurance Reviews

From reading the coverage we felt this insurance policy although not the cheapest gave the best all round coverage for our cruise.

Not often I do this, but this time I really wanted to write a quick thanks to everyone that helped. I had a couple of dumb mishaps on a recent trip and needed some help. Every time I asked something I got a quick response. Even when I eventually made my claim it was pretty easy. I definitely recommend these guys from this personal experience.

I recently attempted to make a claim with Insure and go for a stolen mobile. The mobile was used by my 11 year old son at home as a gaming and netflix device and overseas with a UK 3 mobile travel sim in case of emergencies. On the day the phone was stolen I spent 4 hours in the Seville police station to obtain the needed police report and reported the phone stolen to UK 3 company who 1) gave me the phone's IMEI number and blocked this for me. They even provided me with a letter stating the phone had been blocked by them and the phone with that IMEI had been operational in Europe during my travel dates. I knew I needed to provide proof of ownership for insure and go and was aware they ask for receipts. The phone was a gift a couple of years ago and there was no receipt and no longer the box - however I had the phone repaired at a phone store while on my holiday in Italy and provided them with the receipt of the repair which included my name and the make of the phone plus the cost of the repair and the last 3 digits of my IMEI number. However insure and go would not recognise this as proof of ownership even with the letter from the UK3 company. Further insure and go said I had not blocked or provided my phone IMEI despite them receiving a letter from 3 twice as it needed to be done by an Australian phone provider even though the phone didn't have a sim in it prior to our trip. Further when I tried to submit my claim there were so many odd errors on how you could input your bank details I was already feeling scared that I had been scammed. The bank bsb numbers are preset for each bank and state and in most cases they are incorrect - meaning you will have trouble getting your money anyway. There is no way to simply enter your bsb and account number without using their flawed system. I would not recommend using them I know they achieve high ratings and that's the reason I bought their insurance but my experience suggests the great ratings aren't from people who have made claims - companies are great at getting reviews for immediately after you've bought their product - without having tested it.

Everything from taking out the insurance and ultimately claiming for some damage was handled very efficiently and promptly online. Well done

Had a medical incident overseas. I'd never had to make a travel insurance claim in the past and i was skeptical of the level of support i would receive. From start to finish Zoom have been fantastic. Cannot recommend enough.

I usually use Australian Seniors Insurance, as they usually have the most competitive prices & coverage (I am 75).
Last 2 trips I have used 1 Cover as they were comparable & completive.
However I have now booked my next trip, again, with Seniors as 1 cover were much more expensive.
I have been buying travel insurance for 50 years, it pays to get a few quotes from reputable companies.
When are Travel insurance companies going to specify a rate per day for cruising (river & Ocean) & land travel? as the loadings are different! This was the issue when I wanted insurance for 8 days river cruising & 8 days land travel, I had to take 16 days Cruising at a premium.

My phone was stolen whist overseas, and i was quite devastated. After supplying all the appropriate documents, My iPhone XS was covered for the maximum amount and i was able to quickly get my things back in order.
Highly Recommend!

Thankyou kindly to all of your wonderful staff members. You all work as a team, have amazing empathy and are all very professional at your jobs.

I have been using 1Cover for over 10 years for all my travel insurance. Purchasing the cover is simple and also explanatory, the cover is comprehensive and the prices are fair.
Unfortunately I have had to claim twice and it has been a stress free experience.
I highly recommend 1Cover.

It looks good when you first see what they offer, however all little bits are hidden in their terms and condition. Basically they cover nothing. My flight was late by 13 hours, bag arrived 6 days late and items worth more than $6000-00 were missing. They found way and made some up other reasons and paid almost nothing.
Be extra careful of Budget Direct, all the good rating they claim are bluff, its a big con operation

Unfortunately I could not attend my holiday to Japan. It took over 10 months to receive a partial refund from the airline with constant chasing..... however once I finally did, I put in a claim with zoom for the cancellation fees. It was fast, simple and hassle free. I received an instant email stating it was received and promptly an email confirming it was processed and a breakdown of the refund I would receive. The funds were in my bank account within a couple days. Highly recommend zoom and will use them again because I'll know I'm covered (hopefully I won't have to claim a refund again though 💔😭).

They are cheap, I'll give them that. But that low price equates into a drawn out claims process that took 2.5 weeks. And in the end, because I complained to them about the processing time, they found a loop hole in the policy which says that any modifications to the engine, body, suspension, etc without written consent beforehand can give them cause to cancel the policy. If you apply that logic, even replacing the windshield wipers without consent can cause your policy to be cancelled if they don't like you. Which is what happened to me. I could understand if that modification was the cause of the accident but it wasn't even my fault. However because I complained they took it upon themselves to cancel my policy. Which worked out great because I wouldn't want them to be my insurer anyway.