Travel Insurance Reviews

Great value travel insurance that I always use when going overseas. A couple of times I had to make claims and I had to jump through a few hoops to get them to pay, but it all worked out in the end. Recommended.

Would like to see an option to enable the selection of any of the features for a personally tailored insurance package to better suit individual requirements. This can be in addition to the standard packages available.

Had to make a claim in regards to luggage lost then found . Explained what was required by me and claim paid in full. Excellent service

Dealing with 1Cover was so easy. I received a text as soon as they received my paperwork, to say claim had been submitted. A few days later I received an email to say claim had been accepted. A few days later, money was in my account.

The service and support from ICover people was very professional and to a degree caring.
Our travel arrangements were cancelled due to health and the support provided by ICover was awesome.
No issues with the claim process.
Recommended to all

I came back from a lengthy holiday and for the first time in my life had to lodge a travel insurance claim. The experience with 1Cover couldn't have been better. From the first on-line chat to the email exchanges, I received nothing but courtesy, concern and great service. It has made what was a difficult situation bearable. Thank you to the staff involved.

The day before I travelled, I noticed my DOB was incorrectly entered on the policy.
I contacted ZOOM & a new Policy Document was emailed to me.

When putting in my claim I was given great assistance and guidance from support. My claim was dealt with very quickly, and positively.

Tried to claim for trip not able to be undertaken to do the right thing for an injured pet that required emergency surgery who couldn't walk for 6 weeks post op who is still now having surgery. He had his 5th surgery yesterday and yet that is not enough of a reason to compensate on some flights to Bali. Disgusting. Animals are sentient beings especially the family pet for someone who is unable to have children.

I am not impressed that my claims were not valid as all my medical receipts were in French, Dutch and German. When you are on the road in Europe and you need medical assistance, you have to pay cash up front and obviously you are issued a receipt in their language. They do not issue them in english!I had claimed about 900 Euro on return, which was not valid because my receipts were not in English. InsureandGo expected me to provide them with all my receipts translated to English, which would incur more expenses. Surely they can have someone translate in-house. They are a travel insurance company after all.

I was extremely impressed with the service I received with 1Cover. Throughout the entire process they were exceptionally helpful over the phone and by email, and my claim was processed smoothly and quickly. I'll definitely be going with 1Cover next time I travel.

Despite having to cancel our trip to the UK and USA only 2 days into it due to a medical emergency, InsureandGo were very helpful indeed in getting us back to Australia. Then, when we got back and made our claim for Trip Cancellation costs, they were prepared to pay the claim (in full!) in instalments to allow us to sort out the complications of cancelled bookings and Round the World airfares. I will definitely use them for our next trip!