Simply Travel Insurance Reviews

Simply Travel Insurance reviews

Simply Travel Insurance is designed to offer you the best options for the best price. They strive to make your choices as simple as possible, so you can focus on the fun part: travel! With many levels of cover they have a policy to suit every budget. Policies are available to those of any age. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain underwriters of Lloyd's.

Simply Travel Insurance reviews
Overall rating 7.8/10

Customer Experience

7.8/10
7.8/10

Claims Experience

6.8/10
6.8/10

Value for Money

7.9/10
7.9/10
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Outstanding Service!

| | 1 comment Reviewed by Liz Stewart on 21 September 2016, 12:29 PM

Moving overseas like me? Don't forget to pack this insurance company! Amazing service, helping me... Read more

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Professionalism and response times are outstanding

| | 0 comment Reviewed by Samurai Girl on 15 September 2016, 10:01 AM

Professionalism and response times are outstanding. They gave me an excellent quick response and for... Read more

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an example of how insurance officers should respond

| | 0 comment Reviewed by Bob on 14 September 2016, 19:19 PM

They dealt with my queries in a highly professional manner. An example as to how insurance officers ... Read more

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Great deals! Best customer service!

| | 1 comment Reviewed by Katya on 15 August 2016, 11:25 AM

Simon was an absolute pleasure and delight to deal with! His professionalism and wit won me over. I r... Read more

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Fantastic service

| | 0 comment Reviewed by andrew pope on 10 June 2016, 18:27 PM

Simon was great over the phone personally calling me back to answer my questions and giving me the ad... Read more

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They take their time :)

| | 0 comment Reviewed by Margaret on 28 May 2016, 22:21 PM

Jim is one of the best customer sales representatives I have ever had the pleasure of speaking with. ... Read more

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Broken ankle claim dealt with expertly

| | 0 comment Reviewed by Gwen on 21 April 2016, 02:21 AM

When I broke my ankle in Thailand, everything was taken care of so professionally, I actually felt am... Read more

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They Won Me Over

| | 2 comments Reviewed by Marcus on 21 July 2015, 16:17 PM

I was initially worried about how cheap Simply Travel Insurance was and why they were so much cheaper... Read more

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Simply Travel Insurance FAQ

How many people can I include in my policy?

On their website you can only buy a policy for up to 2 people.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

You will be covered for any medical expenses you incur whilst skiing but not for skiing equipment. Additionally you will not be covered for skiing off piste.

Can I pay to reduce or cancel my excess?

You cannot reduce or cancel your excess but Simply Travel Insurance will only deduct the excess once for an incident, even if the incident has multiple individual claims expenses.

What additional extras are there?

Simply Travel provides 24 hour emergency medical assistance.

Am I covered if my tour company collapses?

Simply Travel doesn’t provide protection from insolvency.

I’m not an Australian resident- can I buy cover?

Yes, you can so long as you purchase your plan in Australia and you commence and end your travels in Australia.

What size moped or motorbike am I covered to ride overseas?

You will not be covered unless you hold a valid license in Australia for the same class of vehicle you are operating overseas, and you are wearing a helmet.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

You sure can! Simply call 1300 144 922 to extend your policy for up to 12 months.

Do they cover for my rental vehicle excess?

Simply Travel Insurance will reimburse the Rental Vehicle insurance excess or the cost of repairing the Rental Vehicle, whichever is the lesser. This means a campervan/motorhome that does not exceed 4.5 tonne, a sedan, hatchback or station-wagon, four wheel drive or mini bus/people mover rented from a licensed motor vehicle rental company.

What's their cooling off period?

14 days.

Who underwrites them?

Certain underwriters of Lloyd's

Where are they based?

Queensland.

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