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iTrek Travel Insurance Reviews

itrek is all about big adventures at competitive prices. Designed especially for the thrill seeking backpacker, itrek’s motto is, “travel insurance for travellers not tourists”. Policies are available to those under 65 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 8.2/10

Customer Experience

8.2/10
8.2/10

Value for Money

8.5/10
8.5/10

Claims Experience

7.8/10
7.8/10
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No worries!

Review by Samuel Maddalena | 21 August 2017, 12:17 PM | 0 comment

I made a claim on my trip because of a medical issue.

ITrek responded the next day, and I r... Read more

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Verified Review Samuel Maddalena was invited by iTrek to write this review.

Efficient and helpful, fantastic company, will recc...

Review by Rhys McDonnell | 13 July 2017, 15:28 PM | 1 comment

Easy to get into contact with, easy to use and the claim was a very easy process. Will definitely use... Read more

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Pretty happy with level of service

Review by Gary30 Whitcombe | 10 July 2017, 11:47 AM | 1 comment

Not happy re: depreciation of items as they still need to be replaced at current market value. Proof ... Read more

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Verified Review Gary30 Whitcombe was invited by iTrek to write this review.

Prompt and fair claims support

Review by Christine Coughanowr | 07 July 2017, 13:58 PM | 1 comment

I have made two claims through itrek and both were good - much better than more expensive travel insu... Read more

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Verified Review Christine Coughanowr was invited by iTrek to write this review.

Very happy with claims process

Review by Zoe Wright | 07 July 2017, 13:58 PM | 2 comments

The team were responsive and helpful, the claim was processed quite quickly. The team on the emergenc... Read more

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Perfect insurance and coverage at a great price.

Review by Terence Wall | 07 July 2017, 13:58 PM | 1 comment

Due to issues outside my control, I missed 3 flights home from America, Mexico & PNG in the space... Read more

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Verified Review Terence Wall was invited by iTrek to write this review.

All claims processed efficiently and successfullly

Review by Belinda Brooke Roy | 10 July 2017, 16:48 PM | 0 comment

I had the unfortunate experience of having to visit a hospital whilst in transit to South America. Th... Read more

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Verified Review Belinda Brooke Roy was invited by iTrek to write this review.

rip off

Review by dkl | 17 March 2017, 09:24 AM | 1 comment

As a frequent overseas traveler I decided to try ITrek recently and wish I never did. One of the very... Read more

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Good insurance, quick claim process

Review by Emma Rutledge | 28 June 2016, 17:48 PM | 1 comment

Very helpful. Policy covered a lot of things not normally covered by other companies. Good to have th... Read more

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Verified Review Emma Rutledge was invited by iTrek to write this review.

Courteous and understanding staff within the contex...

Review by Raymond Green | 24 June 2016, 19:28 PM | 1 comment

Appreciated the careful consideration given regarding my claim. Background was that 5 days out from f... Read more

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Verified Review Raymond Green was invited by iTrek to write this review.

Smooth, painless and professional

Review by Ash | 20 June 2016, 10:31 AM | 1 comment

I used these guys when travelling to Europe, and during the trip I became ill and required a doctor. ... Read more

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Once they have your money they will ignore you

Review by mrfuller | 10 August 2015, 20:21 PM | 1 comment

I paid iTrek $700 for a long trip around the world. Once I got through they excellent sales team, eve... Read more

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iTrek FAQ's

How many people can I include in my policy?

Itrek lets you add on as many as eight people onto your group travel policy.

Am I covered if I go on a cruise?

Aye aye, they sure do. Do remember that although you could be travelling in Australian waters, you must still check ‘pacific’ on your destination selection.

Am I covered for skiing and my equipment?

You'll be covered medically if you injure yourself whilst skiing. But itrek do not cover for additional skiing benefits that are sometimes offered like cover for lift passes, or piste closure.

Are kids covered for free?

Sure! You can take your kids along on your next adventure and insure them under you policy provided they are under 21 and not in full time employment.

Can I pay to reduce or cancel my excess?

itrek’s easy claims process makes claiming straightforward. Some small claims are often approved and paid out with one phone call.

What additional extras are there?

Unfortunately itrek does not offer additional cover for high value items.

Am I covered if my tour company collapses?

No, itrek doesn’t provide protection from insolvency.

I’m not an Australian resident- can I buy cover?

No, unfortunately it is only available for Australian residents travelling overseas.

What size moped or motorbike am I covered to ride overseas?

You can ride any type of moped or motorbike provided you are licensed to do in Australia and your license is valid overseas in the country you are travelling.

How long is their single trip cover for?

18 months. Itrek lets you travel for longer than most insurance providers.

Can I extend my policy from overseas?

Not ready to come home? You can easily extend your policy with itrek for up to 18 months. Simply give itrek a ring on 1300 884 430.

Do they cover for my rental vehicle excess?

No, itrek does not cover for rental vehicle excess

What is their cooling off period?

14 days.

Where are they based?

Sydney!
 

Who underwrites them?

certain underwriters at Lloyd's.
 

 

FOUR FAST FACTS

Under 65
Under 65
Not available
$750 per item limit
or
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