Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.6/10

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7.6/10
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7.7/10
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Pre Existing

Review by Ann Sale | 25 October 2018, 16:23 PM | 0 comment Reviewed by Ann Sale on 25 October 2018, 16:23 PM

We found that this was an extremely competitively priced travel insurance where a pre-existing condit... Read more

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good value and easy to understand policy

Review by Kristian Widmann | 23 October 2018, 10:35 AM | 0 comment Reviewed by Kristian Widmann on 23 October 2018, 10:35 AM

policy wording was very clear and understandable. I chose this policy even though it was a little mor... Read more

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Easy company to deal with and competitive prices.

Review by Denis Rawcliffe | 18 October 2018, 13:25 PM | 0 comment Reviewed by Denis Rawcliffe on 18 October 2018, 13:25 PM

Online quote process was easy, quick and very informative. Prices were competitive and purchasing ins... Read more

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Scammed

Review by Carli Sayegh | 18 October 2018, 13:25 PM | 3 comments Reviewed by Carli Sayegh on 18 October 2018, 13:25 PM

Tried claiming one airplane ticket as my daughter was too ill to fly. Had doctors certificate but the... Read more

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Terrible, unreliable and rubbish Insurance

Review by Peiman | 12 October 2018, 16:49 PM | 0 comment Reviewed by Peiman on 12 October 2018, 16:49 PM

I got this insurance for my family and while we claimed for our luggage we found they are terrible, u... Read more

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They treated me more fairly than I might have expected.

Review by AlanJ | 11 October 2018, 21:44 PM | 0 comment Reviewed by AlanJ on 11 October 2018, 21:44 PM

I used InsureandGo for the first time in 2014, and I have used them ever since. In about a dozen over... Read more

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Avoid this insurance

Review by Peiman | 11 October 2018, 21:43 PM | 0 comment Reviewed by Peiman on 11 October 2018, 21:43 PM

I strongly advise to avoid this insurance, I have got travel insurance from this company and my lugga... Read more

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Easy to claim

Review by Tamzen Moreno | 11 October 2018, 10:36 AM | 0 comment Reviewed by Tamzen Moreno on 11 October 2018, 10:36 AM

I went on a cruise and the weather was bad so we missed a port. We put in a claim for missed port. It... Read more

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Easy to understand

Review by Paul Mingers | 09 October 2018, 10:18 AM | 0 comment Reviewed by Paul Mingers on 09 October 2018, 10:18 AM

Very happy. Pleasant experience as i found the web page simple and straightforward. Very easy to cove... Read more

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Great service

Review by John Tintner | 02 October 2018, 21:18 PM | 0 comment Reviewed by John Tintner on 02 October 2018, 21:18 PM

Only complaint is that you can't accept the policy and pay the premium on line and perhaps there ... Read more

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Do not use this company

Review by Angela McLeod | 02 October 2018, 15:10 PM | 1 comment Reviewed by Angela McLeod on 02 October 2018, 15:10 PM

After asking me to provide multiple documents to support my claim (delayed luggage resulting in aroun... Read more

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Quick, simple and value for money

Review by Christina Czyzewski | 27 September 2018, 16:09 PM | 0 comment Reviewed by Christina Czyzewski on 27 September 2018, 16:09 PM

Did not know this company. Recieved email from "Seniors" advertising 15% discount from Insur... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 100
age limit
Under 100
multi trip duration
Choose from 30, 45 and 60 days
luggage cover
Choose between $500-$700 per item limit
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