Insure and Go Reviews

I obtained travel insurance through "Insure and Go" in 2018 because it was the cheapest. When my travel finished I received an e-mail reminding me how to claim. I did not need to but it was a nice touch. This year (2019) I chose "Insure and Go" because they have a customer focus ... and still offer very competitive rates

Have used Insure and Go 3 times now and they always cover pre existing conditions and we had to make a claim last year and the claim was settled promptly.

Having to reschedule our trip due to family illness we made a claim for the costs involved and our claim was successful and promptly processed with a minimum of fuss. Insure & Go is the way to go for Travel Insurance

Website works well even for a 68 year old. Last year was bitten by dog in Thailand, had to have hospital treatment and rabies injections. Notified Insure&go and lodged claims when arrived home. Was kept informed of claim action all the way and after 10 days was paid for the claim. Hence, have insured again for my next trip.

Generally satisfied, but there was no seniors discount as advertised. Presumably the appropriate option was hidden somewhere on the web site.

Claimed the IT dept lost emails over 4 or 5 months despite all the form emails replying to me emails. Lots of hassles which seemed like making me get tired of jumping hurdles for a relatively small claim amount

Great value, efficient and highly satisfying claim processing experience in the past. Highly recommended. Thank you! I will use InsureandGo again.

I always go with insureandgo. Value for money and ticks all the boxes I want covered. Also handy for a pre-screen option. customer service is great. Im talking to local people who knows the lingo and culture.

I have insured with you guys for about 5 yrs now and you make it easy to apply and disclose and assess and the coverage is good and the premium is fair!

We have used this company many times & recommended to our friends, based on the great reviews. Unfortunately this company was great until a claim was made. The insurance was taken out at the same time as the trip was paid, which was about 10 months prior to travelling. Unfortunately 5 days prior to the trip my husband had an accident & broke his arm, but as this did not affect his ability to fly we did not advise the insurance company of his accident. Big mistake! My husband had paid for a tour in Europe, which cost $6,000.00, but due to his accident he was unable to go on this tour. On arrival in Europe, 6 days after the accident, we advised the insurance company of the accident, in the expectation that any claim we made would be honoured. We completed the paperwork when we arrived back home only to discover that no, they wouldn't cover because we didn't advise of the accident before the trip & also any accident that happens before you go, that doesn't cause cancellation of the trip, isn't covered, They sent copies of their documents which states this is so. I have to say I did read the PDF document when the insurance was taken out but I didn't take note of that point. It's obviously a case of buyer beware & believe me I'm very aware now.

In 40 years of travelling around the world l have not met a travel insurance company so bad as this one. Made a claim under cancellation of my holiday, which in the policy was clearly stated. Doctors note followed, still not accepted my claim. From my experience this company takes your money without any intentions of refunding your money if you have to cancel. Staff l dealt with were objective and seemingly not well trained. Go elsewhere.

I was a bit annoyed that in the end of deciding what cover etc. I got another fee added for volcano cover.