Insure and Go Reviews

Found the 'insure and Go' website easy and quick to use. With advent of chasing another couple of the bigger insurance organisations. 'Insure and Go' provided comparable cover at a cheaper price. Here's hoping the after sale service is as good should we need to make a claim!

It was easy to apply online for insurance including existing medical conditions. Questions I had were answered quickly and efficiently.
I had a simple claim for medical expenses where I was asked for several documents I did not have and were not really relevant. A reference to the complaints team resolved the issue and the claim was paid. Online claims process not very friendly.
Expenses relating to flight delays are very restricted. Only covers accommodation and meals which the airline covers anyway. No cover for things such as having to repurchase tickets for subsequent missed travel.

First used Insureand Go in 2017 for a Cruise. Had occasion to make a claim for medical expenses for onboard treatment of an illness. Claim was settled promptly with no fuss. Have re insured for a cruise in 2020. It pays to compare. My quote was more the 50% less then some, for the same level of cover.

Hi,
Had yearly travel insurance for 35+ years. One claim 25 years ago for broken tooth. All of a sudden, after turning 70, couldn’t find anything that gave me the coverage I wanted.
Am 73, a still working registered nurse and in excellent health but the restrictions and pages and pages of the policies made me crazy. I insured with you last year, made several overseas trips with no problems encountered. I really don’t understand why travel insurance can’t have good customer, no claims bonuses!
Anyway, thanks for insuring me. Have a few trips booked for 2020!
Marion O’Farrell

This is the most difficult travel insurance company I have ever dealt with after many years of travel. We made a claim due to a lost item. After significant requests for documents which were all provided the company continued to ask for more. The claim was approved but for an amount that was completely different to the companies PDS document. When we attempted to ask questions the claim was then declined. We tried to make a formal complaint and told they had no internal dispute resolution team which is outside requirements. After much disagreement we eventually spoke with a complaint officer. We ultimately had to make an AFCA complaint to resolve the issue faster. Do not insure with this company!

What would appear to be a startlingly clear bona fide case for a claim (flight from Boston to New York was delayed 4 hours so we missed our Qantas flight back to Australia; when we had given ourselves a clear 5 hours 50 minutes between flights to budget for any delays) was rejected based on the minutiae of their exclusion criteria (pivoting in this case on a requirement for SIX hours stopover): so exhaustive and draconian as to render the policy impervious to claims

The level of customer service, showing genuine interest and concern was awesome right through the purchase process and claim process. Unfortunately my wife fell ill whilst overseas and from the minute I made contact with the medical services company until my claim was processed the team at Insure & Go were fantastic.

They don't pay up if you have a claim, and don't make their policies understood when buying the insurance, my husband had to cancel due to Lung Cancer and they would not return our refund after having Dr Certificate supplied to them, a mere $440, and they wouldn't pay up. I would stay clear of Insure and Go.

Terrible service never respond to emails or phone calls. Miss their own deadlines for responding then deny claim. Save your money and go elsewhere they don’t even speak English.

Bad service when claiming. Luckily it wasn’t a medical claim. Just simple reading glasses lost. I sent at least 10 documents and multiple emails phone calls for only 150 dollars. Hardly worth it.

My recent experience with two claims caused me to believe that delays occurred due to communications between your Sydney office and your overseas processing office. Otherwise, I am very happy with your efficient Quote, Registration and payment processes.

I needed to amend medical details and nothing was too much trouble. The policy included my husband and my mother and the changes meant that the price increased. But the sales consultant left us to think about the cost and rang me back just as she had promised and worked out a way to bring the total cost of the policy down. She made my day and made another loyal customer. Thanks InsureandGo.