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Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.5/10

Customer Experience

7.5/10
7.5/10

Value for Money

7.7/10
7.7/10

Claims Experience

6.2/10
6.2/10
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Quick to take money but claims made very difficult

Review by kim Pascoe | 04 December 2017, 13:38 PM | 0 comment

Last trip on P&O they damaged our new luggage beyond repair. My daughter gave us this luggage as ... Read more

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Dishonest insurer

Review by Ziggy | 04 December 2017, 13:38 PM | 0 comment

Took a travel insurance on my recent 33 days family trip to Europe.
Needed to make a claim becaus... Read more

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Always use Insure and Go wherever I travel

Review by Kim | 30 November 2017, 02:42 AM | 0 comment

Everytime I travel, I collect quotes from at least 5 travel insurance companies but I always return t... Read more

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Staff training on new products not apparent

Review by Neal thorne | 30 November 2017, 02:42 AM | 0 comment

One big switch advises 20% discount on cruises.i was offered 15% maximum.i accepted but not happy.wou... Read more

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Quick and easy.

Review by Brian Tate | 30 November 2017, 02:42 AM | 0 comment

We are return customers and once again very impressed at the simple and speedy way we could take out ... Read more

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Happy to find a company who treats me as an individ...

Review by Phil Watters | 30 November 2017, 02:42 AM | 0 comment

After being refused by other insurance companies, it was refreshing to speak to someone who reviewed ... Read more

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Good company - unless you need to make a claim.

Review by Mitch Sullivan | 27 November 2017, 19:45 PM | 0 comment

Can’t even begin to explain the appalling service I received from Insureandgo regarding my claim. I t... Read more

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Terrible. Easy to buy, hopeless when making a claim...

Review by Matthew Goodson | 23 November 2017, 22:30 PM | 1 comment

Don't cover you when you need (and deserve) it. Takes months and many phone calls when you are co... Read more

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Dissapointing this day the least, I will be more ca...

Review by Steve Roberts | 23 November 2017, 22:29 PM | 1 comment

Got insurance To cover the eruption in Bali only to be told that I’m not covered!! If I had known tha... Read more

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Upgrade the booking system

Review by Handra | 23 November 2017, 22:29 PM | 0 comment

This is great opportunity to give my review because I just experienced a little bit hassle to buy tra... Read more

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Pleasant Insurance Experience.

Review by Blackxjr | 20 November 2017, 15:06 PM | 0 comment

User friendly, easy claim process, prices seem to be on the rise though... We found Insure and Go abo... Read more

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Best travel insurance company!

Review by Vivian Zeltzer | 17 November 2017, 17:19 PM | 0 comment

We have taken several travel insurance policies with many different companies, however Insure & G... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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