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Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 6.8/10

Customer Experience

6.8/10
6.8/10

Value for Money

7.0/10
7.0/10

Claims Experience

5.5/10
5.5/10
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Easy to get insured

Review by James Heslehurst | 11 December 2017, 16:39 PM | 0 comment

Everything straight forward, only other comment I have insured with insureandgo many times, and I hav... Read more

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paid out for cancelled O/S trip because of injury

Review by John Scott | 11 December 2017, 16:39 PM | 0 comment

Quick response by your staff when claim lodged, competitive price for insurance compared to other com... Read more

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Cancelled Trip

Review by Blangfo | 07 December 2017, 11:26 AM | 0 comment

It is easy to buy insurance but the real criteria is when a claim is made. We were forced to cancel a... Read more

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Putting in a claim was a long and difficult process...

Review by Maria Meijer | 07 December 2017, 11:26 AM | 0 comment

I had for years my travel insurance booked through InsureandGo but this year was the first time that ... Read more

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make sure you are immortal to make your claim

Review by Kaori | 07 December 2017, 11:26 AM | 0 comment

if you encounter thieves, even if you have a police report, every process in the insurance claim take... Read more

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You refused my claim for travel delay

Review by Philip | 07 December 2017, 11:23 AM | 0 comment

AA cancelled our flight without notice, we missed a connecting flight across USA, we paid for re-tick... Read more

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This isn’t the worse insurance company I have ever ...

Review by Ifa | 05 December 2017, 22:16 PM | 0 comment

I spent a week to find a travel insurance company before my trip, I called their costumer Centre and ... Read more

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lost sunglasses

Review by John Barwick | 05 December 2017, 22:16 PM | 0 comment

lost sunglasses at Singapore Zoo; made a claim once we returned home. excellent communication & ... Read more

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Great Customer Service

Review by Kelly | 05 December 2017, 15:22 PM | 0 comment

I am a repeat customer due to the excellent service I get when I call. Very easy and quick which is ... Read more

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Good travel insurance cover

Review by Valerie Whimp | 04 December 2017, 16:06 PM | 0 comment

I'm satisfied with the cover, though the cost is high, This is ridiculous requiring 20 words befo... Read more

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changing policy

Review by chris | 04 December 2017, 13:40 PM | 0 comment

i had to change my policy as I put in wrong details , the woman on the phone was brilliant! Did every... Read more

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Forget online ,use people first

Review by Dominique Radley | 04 December 2017, 13:40 PM | 0 comment

Site kept freezing when trying to put in medical info, which was extremely annoying. The next day l p... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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