1Cover Travel Insurance Reviews

After losing rental car keys due to a kayak capsize event, we called 1cover and they said it would be covered under loss of personal items.

Then after making the claim when we returned home, they said rental items aren’t covered under the policy

I made a claim on-line and once I assembled all the necessary documents the process was simple. The claim was settled the next business day and I received payment in my bank account two days later. I will use this company for all future travel insurance. Not only that, the cost of the policy was cheaper than major competitors for my age group 70+.

1Cover offered a competitive travel insurance premium for the planned type and duration of our holiday and for my particular health condition. Unfortunately for me I became unwell during the cruise portion of our holiday and required treatment at the ship's medical facility. Upon returning home I submitted an online claim together with the requested supporting documents. The claim was approved within 1 day after making the claim and payment was deposited in our bank account within 3 days of making the claim.

I was over in Thailand and scared. 1 cover ensured everything that needed to be done was done in a timely manner. They kept all promises never over promised.

My claims experience is only days old. I would like to thank Consultant Keanu Urirau for his assistance.

Maria Wimbridge
1Sep 2019

1Cover staff were very professional in their handling of my recent claim involving a broken wrist when overseas. Everyone I dealt with was extremely helpful, polite and supportive of me personally and efficient in every part of the process. I was kept in the loop along the way and finally reimbursed for all my costs. I feel that my claim was very carefully and fairly reviewed. I have travelled with 1Cover travel insurance several times before but never needed to claim. This month I will be travelling with1Cover insurance again with very real confidence in their integrity.

Earlier this year my husband had a fall at work and sustained significant injuries to both legs. We were due to go to Canada/Alaska and unfortunately were not able to do this trip. From the day I rang 1Cover to advise them of the issue to when my claim was finalised they were very helpful and sympathetic. It took 6 weeks to get partial refund from Tour Companies and when I submitted my claim to 1Cover it took 2 days from when they received the papers, to refund money. I am very happy with this company and would recommend them to any of my friends who travel.

When your flight is cancelled 6 hrs before departure and you are booked on a flight for the next day and will miss a day of work ( Contractor ) you would think your Insurance would cover you...Right ? Wrong...........

It was a great experience to see how the Yankees live, I seen plenty of eye-opening things in regards to the way a lot of them live and the food they eat. I experienced food poisoning twice in my 42 days, their health system is outrageous, that was the only problem..!!!
Thank God we live in the best country in the world 🌍. Aussie !!!

Twice I have had to claim and both times have no issues I will only use your company when travelling anywhere

Due to my father becoming extremely ill I was forced to change travel arrangements. The staff at 1cover were very helpful both while I was overseas and assisting with my claim upon my return. I was reimbursed for lost accommodation, flights and prebooked tickets. I was also reimbursed for the extra accommodation which was necessary. This was a very stressful time and my dealings with the staff while overseas was very helpful and I was extremely impressed on how they followed up on all communications.

We have been using and recommending 1Cover for years but have noticed that others are just as competitive lately.Still happy at this time.