Travel Insurance Reviews

Feel obligated to warn about insuring with Columbus Direct. Travel insurance is about feeling safe, supported and assisted. Columbus Direct, while acknowledging cover, left me in a Vietnamese rural hospital with a worsening condition that eventually required 5 blood transfusions - which given the level of staff education was a risk in itself. Despite 15 phone calls to London, and assurances of help - I was left for 10 days and eventually paid for and organised my own trip home, where I was hospitalised and had surgery 3 days later. That was Nov 2012, it is now Jan 2013 and I have received not 1 cent of renumeration from my policy. The policy offers and you pay, but they dont deliver.

Once they know you it gets easier and easier. Don't forget they are also good for Oz travel insurance, especially if you hire a car or camper van. Although we have never made a claim I am sure they would step up and pay. But I hope we never find out!!

Great friendly and efficient service, thanks Charlie!

I was lucky enough to win a competition at a travel expo in 2010 and earn $500 of insurance from Downunder Insurance. I've since gotten a policy from them for a European trip and also for an upcoming New Zealand trip, and both times they have been extremely fast, friendly and professional. I've never had to wait more then a day for a reply to an email, and organising a policy has been fast and hassle free. A big thank you to them!

Very disappointed with 1Cover. Have been using for many years but now I am over 60 they want to screw me for an extra $100 compared to under 60. Have lost this customer now as others are more competitive . Classic discrimination case.

Had a horrible experience with this company. I had a claim for a stolen camera (I supplied a police report from Vietnam) and the person running the claim treated me with such suspicion that I was trying to rort the system. Wasn't until it was escalated to her manager that things went smoothly. never again!

On my recent holiday to USA I unfortunately became ill and required medical attention and medication. When I returned home I emailed 1 Cover to enquire about the process to make a claim. They immediately sent me a claim form which I filled out and returned with the necesarry receipts. The claim was processed immediately and the payment was made promptly. The customer service I received was excellent and I would have no hesitation in recommending 1 Cover to all my friends and I will definately be using them for my next trip. Colleen B

I have used 1 cover twice now, and unfortunately have twice had to make a claim. Getting sick and having issues with hire cars is enough stress without the hassle of worrying if your travel insurance will cover you, and how hard it will be to make a claim. The service team at 1 cover were amazing, and the claims process was effortless, even though I was making a claim from overseas. I would recommend them to all of my friends, and will always use them in the future.

I recently made a travel insurance claim for an extremely unusual reason. Not having made a travel insurance claim before I had fairly low expectations about being re-imbursed and the level of service I would recieve. I was pleasantly surprised with the level of service and speed of payment. Great customer service, focused, kept me informed and prompt payment. Happy to recommend 1Cover for any travel needs. Will certainly continue using them in future.

This is a compan y that appears helpful when you are buying the policy but will go to great lengths to deny claims however small. I think they are essentially thieves - we have discovered we now have a very expensive worthless policy. Strongly advise against using them

I have used 1Cover a few times but had never had to claim until this year. I was to take my two grandchildren along with my niece to Fiji when shortly before we were due to go I had a really unfortunate accident and was hospitalised for two months. It was some time before I was able to make the claim for airfares, accommodation etc, but when I did there was absolutely no problem. !Cover was just so helpful, I would always use them and recommend them to anyone.

In May 2012 I used 1Cover for travel insurance for a three week Bali trip. Not only was their product the best value for money by far, their web site is very user friendly. My trip was incident free, but it was good to know I had a reputable company behind me in case of an emergency. But the fabulous news was that on my return to Perth in early June, a cheque for $500 was waiting for me a I had won the daily 'dosh' draw from 1Cover! Needless to say I will be using 1Cover in the future and will recommend to friends and family that are looking for travel insurance. V. Stuart Perth