DUinsure Travel Insurance Reviews

Avoid at all cost. Paid for interstate travel insurance purely on the intention for a hire car as it stated covered damages of $3000. Had to lodge a claim to the fee of $2800 and they only covered $2100. The explanation is was given they dont cover admin fee, car assessment fees GST etc etc. very very very disappointing

While using DU for travel insurance interstate my main interest was the rental car coverage stating covering damages of up to $3000Sadly had to make a claim. Another vehicle scratched into our car while we where at brunch damages came to $2370 rental car invoice. And now I’m told they will only cover $1720. Apparently now they don’t cover any administrative fees or assessment fees. Very unclear about this in there policy. And very poor communication when have to make a claim

So reliable and helpful. My holiday was very stressful and without the help of you guys my holiday wouldn’t have been what it was. Thank you

What a terrible experience. I unfortunately had to get insurance through these guys because of a stuff up with my other insurance with OTI (who are brilliant and I highly recommend). I lost my brand new glasses and when pushed for when and how, which I couldn’t remember the sequence of events, I was denied. Awful claims process too.

Apparently my insurance is not valid as the cover period is not the same as my length of stay?!

Had my bag stolen in Italy worth over $4,000, showed at least $2,000 worth of receipts and only got back $600. Paid $400 for the policy in the first place. A friend I was with had her bag stolen as well, she was with cover more and received $2,700 from her insurance company!
Terrible insurance company, waste of money

We were caught in Bali for a week due to volcano eruption in July. Claim was paid in full within 4 weeks. One small mistake in figures, but we were reimbursed for all additional expenses. Underwritten by Allianz

Took out travel insurance with Downunder (Allianz) and was hospitalised in Tokyo, $5,000 in costs and the claim was knocked back, saying it was a pre existing medical condition! Be wary guys, you dont always get what you pay for.

DownUnder as an agency are pretty good but thy can only offer the product they on-sell. In this case Allianz and Alliaz dominate the reasonable priced end of the market. BUT watch out for their exclusions. They cover emergency Dental but too bad if you have dentures because denture repair isn't covered and apparently they don't cover back injuries and the exclusions continue. You need to spend hours on their PDS.

I tried several travel insurance companies who offered a "budget" level medical insurance level, but I was also looking for car rental excess insurance as a family member had a terrible experience in the past being involved in an accident that was not their fault, but still having to pay the car rental excess. Downunder were the only travel insurance company I found that didn't equate wanting a budget level of medical insurance with NOT wanting car rental insurance.

Budget level medical + car rental insurance meant I was sold

I went Surfing in Bali and fractured my rib and had to get an xray. Down Under Insurance sorted the whole thing out without any stress on my part. Really great service all round. I will definitely be using Down Under Insurance again.

Dealing with the staff of Downunder insurance has been a harrowing experience. Till the time I bought the policy, they regularly followed up and the documentation process was very smooth. But now that I have sent a claim, nobody seems to be available. Their phones lines are always busy and even after sending a written complaint, no action has been taken.