Online Travel Insurance Reviews

Paid for ski holiday insurance with this company. Holiday was cancelled due to covid19. Holiday company agreed to re-book at no extra charge for same time next year. Same with equipment hire company. Insurance company refused to follow this pragmatic approach and would not reply to subsequent correspondence. DO NOT USE THIS COMPANY THEY ARE CROOKS!!!!!

Purchased travel insurance, and tried to cancel the policy and obtain a refund after the cooling-off period as my trip had been cancelled - no go. So sorry, we will cancel your policy - but we will not give you your money back. Seriously? If you did not provide a service, you do not deserve to be paid. Charge a small fee for cancellation, yes. But give my money back. Absolutely shocking that a company can just refuse to refund a customer for a product or service they did not receive, in my book that equals theft. Shocking

I have used Allianz/ Online Travel Insurance several times before, but never had to make a claim. This time I did. They showed their true colours.My domestic plane to Melbourne was delayed, which means I missed my international flight. Policy claims they will pay for "Reasonable expenses" when a journey is delayed for 6-24 hours or more (the wording for this in their policy is extremely convoluted).Uber into Melb and back ($90), hotel ($300) and meals ($100).According to the policy, the costs of changing a ticket due o missed connection should be automatically reimbursed ($140). The carrier only has one flight per day, so 24 hours was my minimum delay.Policy has a $200 excess. I submit all documents. I base my claim on missed connection, travel delay and that I had an event to go to (I submitted these docs as well).Allianz reject the claim stating that "reasonable expenses for a 24 hour delay" IS actually $200 (in Melbourne?). They refuse to pay for the flight change as well. Allianz send me an email stating they have "trying" to get in touch with me. My phone works just fine.I dispute their decision. Three weeks later I receive another email again stating they have "trying" to get in touch with me. Again, the phone works just fine and no missed calls or messages. Allianz ask me to call them back on a 1800 number. I tell Allianz I am now overseas and 1800 numbers do not work so kindly reply via email. Allianz do not respond...Their insurance is misleading and the wording convoluted. The reason people take insurance is to cover their backs with unforeseen incidents. Allianz misleads customers; their product does not deliver what it promises to or what consumers have paid for. I will now take my case to Consumer Affairs.

I am totally disgusted by this organisation. We travelled to the US and while there visiting my American family (I'm an Aussie, my husband is American), my father in law passed away. We are unable to utilise our purchased fully comprehensive policy with Allianz and make a claim relating to delayed travel home. The reason, the death was in the US not Australia.
It is appalling that if the death was in Australia a claim would not be an issue, but because my father’s death was in the US this changes the circumstances and ability to claim travel change costs etc.
This is not only unethical but morally unacceptable.
I hope that you, or those in your business are never placed in the same position that you have placed us in. Not only are we dealing with the death of our father, planning his cremation and memorial and also supporting this wife of 61 years (who’s 80th birthday is also today by the way), now we need to deal with this additional disruption to getting us back to Australia.
My promise to you, is this will be the last ever premium Allianz will receive from us both here and in the US, and we will be revisiting our house, contents and car policies on our return.
So, travellers beware....... And remember, this is what Allianz considers to be acceptable business practice.

I’ve lodged a claim for more than three months.
I haven’t received it yet and called them more than 20 times and every time I have been told that your claim would be in your account soon.
They provide cheap price, but for nothing just for giving you a policy number.

Very happy with the customer service I received from Online travel insurance. I had a lot of questions to do with pre-existing medical conditions regarding my father, and the girl at the other end of the phone was very helpful.
Thankfully we didn’t have to make a claim, but we travelled feeling safe knowing they were backed by Allianz. I would definitely use them again.