Fast Cover Travel Insurance Reviews

I found it easy to find the info I needed to work out if it was I wanted for my trip. A quick process too.

I have used Fast Cover Travel Insurance in the past. I did however compare the various other policies prior to purchasing this cover and hence I was happy to go with this company once again, as it ticked all the right boxes for me!

I submitted claimed that my wife has been sick on holidays.First Cover Travel Insurance gave me time frame.They pay my claim money on time with any further questions.Great value great service.I like there service

Great supportive staff who were very knowledgeable about the product. Gave good direction and suggestions about cover we would need with car rental, snow sports and general travel.
Professional team

We had to cancel our insurance because our dog Lili suffered a serious accident that required immediate surgery and we now have 12 weeks of rehabilitation. It is important that we are home to ensure that Lili has best chance of recovery. WE had to cancel our insurance. We were entitled to 60% refund under their Product conditions but after Ashly (fantastic employee - excellent customer service and empathy) spoke to her manager the refund was increased to 100%. No need to forward supportive documentation. Will we use fast cover again? This was our first experience with them after being with another Insurance Company for 30+ years. I doubt we will get to 30 years but that’s more to do with my lifespan not theirs, but we now will be long term loyal customers. We run a successful Property Management Business for the past 40 years with loyal clients & customers and it has been successful because our core values are based on the same lateral and empathic solution displayed above. Thanks again.
Postcript: Most workers are trained to simply do their job within their designated parameters - not budge or be flexible. It is refreshing to see a worker - Ashley taking initiative in this way. These days it is not something you see in workers. Thanks Ashly and hopefully she receives feedback from Management re this review. Regards
Paul, Valerie, Ollie & Lili
Domain Rental Management
Hove South Australia

Unfortunately my experience with FastCover travel insurance has been absolutely awful. During my travels I needed to see a GP and get a script for antibiotics. I submitted my claim the next day with all of the documentation I was told to collect. FastCover outsource claims to a 3rd party business, who sent me a generic email that my claim had been received and to allow for 10 business days before a decision has been made. 12 business days go by with no communication, so I follow up with emails, I eventually get a reply stating that the increase in claims has increased now that travel has recommenced post pandemic and to allow another 10 business days...which I did.
I email again, wanting to know where my claim is up to, I get told my documents were uploaded in the wrong format and if I could resend them in a different format, which I did on the same day.
More weeks go by, all of my emails requesting updates go unanswered by the claims assessor. I sent a very angry email to FastCover this week demanding an update before I take my complaint to the state Ombudsman. I miraculously get an email from the claims assessor stating they were still waiting on me to resend my documents in the right format. I replied stating that I had already done this and included a screenshot of this claims assessor even acknowledging receipt of the resent documents. And this is where I am up to now, no doubt the saga will continue!
I hate to think if something serious occurred whilst I was overseas and needed more from this travel insurance company then just a short 15 minute GP appointment.
Highly incompetent and if I hadn't been constantly emailing and trying to move it along, my claim would have been ignored. Please save yourself the money, time and frustration and go with another travel insurance company who know how to do their job instead of evading travel claims.

This is the second time we have had to make a medical claim while travelling in the USA and again Fastcover was professional, easy to communicate with (24 hours), helpful and even caring! Good value, excellent service, claim resolved in record time. We will always use Fastcover and recommend everyone else do so as well.

Terrible service doesn't get back to you and won't cover due to flight cancellation on operational issues be careful of them.

Fast claims (I've been using fast cover for over ten years and only had to claim once) but when I did it was very easy and the customer service team is very helpful

Thanks fast cover!

I had to defer my travel due to closing of the trans-tasman bubble. I tried to defer my policy as I had been assured I would be able to. The fee to defer was $205. The initial total policy cost was about $40 less than this & I could only defer for 6 months.
Purchase at your own peril

Fast Cover were pathetic.

I selected Fast Cover based on a recommendation from a family member who had used them previously, and the ability to be able to extend the policy beyond 12 months, once overseas.

After one month abroad, I was issued with an email statement stating that my partner and I would no longer be covered for any claims relating to Covid, as the virus had been declared a pandemic. I accepted this risk, and chose to remain abroad. Later in the year, as the situation has developed, I have decided to return to Australia, but due to the ongoing pandemic, this has proved a difficult and costly process. I have managed to secure flights home, approximately two weeks after the expiration of my current policy. I contacted Fast Cover, and was told that due to the pandemic they could not cover for a period of more than 24 months, due to the increased risks from the virus - DESPITE the fact that they have stated no coverage is being provided relating to the virus. When I pointed out that I had only held a 12 month policy, they then informed me that in fact, as I had been overseas for less than 12 months, I could not extend my coverage beyond 12 months.

To use the Covid virus as an excuse to deny an extension to a travel insurance policy for which I would have been otherwise eligible for, whilst at the same time openly stating that no cover is being provided for any claims related to the Covid shows a complete lack of responsibility to your customers. I am embarrassed to have ever taken out a policy with Fast Cover, and will ensure no-one I know ever makes the same mistake.

So happy to find a company who is still willing to issue new policies during this trying time. We got the cover and peace of mind we needed.