Insure & Go Travel Insurance Review

I'm very disappointed with Insure&Go (who I've used several times). The issue is with this Corona virus mess. <br/><br/>I had to cancel my May trip to the UK, but we were waiting to see how things developed before we changed the dates and / or cancelled.<br/><br/>Insure&Go said they would have covered the cancelation costs if we'd notified them before February - when we had no idea how things would pan out.<br/><br/>If they were going to offer this cancelation facility they should have notified all policy holders about it. As it is, I'm out of pocket (unless I rebook my travel dates) by over $7,000 and they will do nothing for me.

With all the different sections they can get away with not refunding or holding your policy if your cruise is cancelled. Other companies friends went with have put a hold for future on the policies they purchased but not this company. They also change policies without notification.

I took out a Bare Essentials Cruise policy in December 2019 , to cover myself for Medical pre existing medical conditions :- Blood pressure; Cholesterol levels; Anxiety; Stroke; CLL while I’m overseas for $1,433.59 AUD.<br/>Now that we have the worldwide COVID-19 PANDEMIC that has now closed the Australian borders & government saying “DO NOT TRAVEL”<br/>As our policy starts on our departure date 03/05/2020, <br/>My complaint would be that InsureandGo has told me that they will not refund my payment of $1,433.59 for a policy that I can’t use. <br/>I would have thought in these circumstance that insureandgo would be understanding.

Horrible company, steals hard working Australians money, refuses to help during a crisis, refuses to give a refund for a cancelled trip, refuses to have the policy cancelled even before the holiday start date, I hope the government and fairwork takes them to court. A disgrace of a company, everyone associated with this brand should be ashamed.

Holiday was canceled for my family of 8, I put policy on hold for six months, but when my daughter called to put hers on hold as it was after the 18th March she was informed that policy was canceled and non refundable or able to be put on hold as there was a travel ban. Yes I was angry on the phone but the attitude of the man on the other end of the phone was unbelievable not willing to help other than say email complaints, no supervisor or manager is available to discuss and gave me warnings for interrupting him before he then hung up on me. All we wanted was a hold to be put on the policy until we see when this current situation is resolved and everyone can again book holidays. Statements like we are under no obligation to help in this situation, read the small print in out policy PDF. Your company should be ashamed of itself taking advantage of a world wide issues in these extraordinary times and very short sighted of you.

Wanting to move dates due to our cruise being cancelled due to the corona virus. 24/3/2020. Rebooked later in the year. Rang up Insure and go to move the dates. Sorry, we cant move the dates so u loss $275. Be warned. Never booking with then again.

While not expecting a refund, refusing a credit for my $750 cruise travel insurance covering May - June is is appalling. There is now a level 4 travel advice in place, and Canada....my destination ....has closed ports. While I booked at the start of the Covid19 scare, our only travel warning was for China. How can the insurance company justify keeping the payment for a non existent service.

Submitted claim for damaged suitcases while on trip to USA. After 3 months of emails claim was rejected. Contacted Ombudsman. Them Insureandgo settled claim. They are happy to take your money but not happy to pay out on a legitimate claim.

I usually go with insure and go as do my travel companions. I have always had a smooth trip and never claimed until this time. It was very easy to claim and approved very quickly I will defìnately keep using Insure and Go

Have compared what is covered by other travel insurance and have found Insure and Go very comparable and value for money.

Frustrating to deal with at first and I wasn't getting the answers to my questions...which led me to getting angry and upset.

The site is simple to use with all the information and comparison between coverage levels available upfront. Added a medical condition and the premium was still reasonable and competitive. Emails of documentation was simple and quick and easy to read.