Insure & Go Travel Insurance Review

This company will not pay for cancellation costs even though insurance was taken out in early January. They feel that credits from providers are sufficient even though more than likely they will not been used. The company is not taking any losses but refuse to refund or credit the cost of the policy.

Due to the governmental ban on travel, I requested if I could have a CREDIT, considering I would not be able to travel in June. The company refused this as my policy was "out of the 14 day cooling off period." Disgusting... I want to move my travel dates and insurance into the future when it is legal and safe to travel again, and Insureandgo will not come to the party. Use a company that will look after their consumer in a time of crisis.

Insure and Go is not offering refunds or credits for policies that are not able to be used due to travel restrictions during the Coronavirus. Given airlines are able to provide refunds on flights, an insurance company should at least be able to provide a credit to use the policy at another time.

Looks like insureandgo will not refund on an unused policy.<br/>This policy was to start on 3/5/20 but due to the world COVID-19 PANDEMIC, Insureandgo has said that as Australian Government has put a OVERSEAS TRAVEL BAN, this policy can't be used.<br/>If there's any one else in this situation, we could take "CLASS ACTION " against Mitsui Sumitomo Insurance Co., Ltd. (Insureandgo)

Terrible Terrible Terrible a very stressful experience we was just unlucky to have such an inexperienced asessment officer who did not take into consideration bad judgement by travelsmart (DFAT) far too late to close Australian borders. Australian Government was recommending to go on cruise ships in south east Asia where the Pandemic was rife. The staff of the cruise ship was from Northern Italy where there families were dying of COVID19. We cancelled on the28th February because at eighty years old it was not safe to travel to Singapore. Cunard decided not to go to Singapore and Malaysia, Vietnam and Cambodia refused entry to the Costa line cruise ship that we was going to travel on. The Costa line sent us a generic letter that did not answer our valid questions. So we lost $4,000 AUD and Insure and Go refused to pay us our losses we will not give up on our claim Insure and Go took $1,200 AUD premiom of us an Annual multi trip to cover us from October 2019 until 2020 we certainly did not get value for money most insurance schemes are scams. apart from cat and home insurance. we found that RAC membership driven are much more reliable.

Hideous company doing anything they can not only to get out of paying claims at the moment but not even moving coverage. I’ve used them for years but never again now. Hideous, rude “customer service” and an untrustworthy, greed driven company. Avoid.

Due to the COVID-19 crisis our trip had to be postponed due to Government Travel Bans. Our accommodation and airline flights had been held on credit for booking at a later date by our travel agent, all good. I contacted your company in order to transfer the insurance for our trip to to a possible later date, that request was refused and our money has been forfeited. The irony is that if we had not taken our travel insurance with your company we would not have lost any money whatsoever. I would not recommend and will not use your company in future. Very poor response, I hope you use our money well.

I purchased my Policy in 27/02/2020 and the gov canceled had all flts (COVID-19) canceled in March, well after the cooling off period, making it impossible to make the trip. I requested a refund and was told that because the request was after the 14 day cooling off period that there would be no refund. I feel I should get a refund because I had no control over the situation and the request was made well before the insurance was to take effect, after being notified that I couldn't make the trip.<br/>Sincerely, Warner Tucker<br/>Policy # MS/IG/304110/24893871<br/>Cost: $708.46

Complete country shut down insure and go with the only company do not refund or credit. They have officially lost all my future business. Buyer beware. AFCA complaint lodged

Would never use this organization again after I have received no reply from my complaint about getting a refund on a policy/holiday I cant even take through no fault of mine

Insure and Go have refused to refund our travel insurance or provide us with a voucher for future use because we tried cancelling the policy after the 14 day cooling off period. We cancelled due to the ban on international flights because of corona virus. Shame on them! Will never use them again!

I am left with an insurance policy and no chance of travel due to the coronavirus and I am no told no refund, no voucher. My biggest loss I am going to have to cover is my insurance of $400. I suppose I can wipe my arse on the policy that I printed off when I run out of toilet paper.