Insure n Go Travel Insurance Review

We had a trip booked for a holiday but unfortunately had to cancel due to cancer diagnosis for my wife .The claim process took a little while but was eventually settled with a reasonable outcome for us. As we are both in our Eighties the price for the insurance was competitive with other offerings. We would use them if we manage another holiday.

Denied claim as I left my iPad in the overhead locker on flight even though that is the airline rules in exit row seats.Not impressed had to follow up so many times for answers even though from beginning I told them what happened

Covermore covers more. Insure and go claim your hotel room is a public place once you check out. Left clothing in the wardrobe. This is covered with covermore but not insure and go. Also dropped my glasses over a bridge and they were unable to be retrieved and they wanted a police report. They weren’t lost or stolen as I knew where they were so how do you furnish a police report for that! So on both losses no payout. Claims rejected. Didn’t have to make a medical claim which is why we took out the policy so not sure how that would go. Don’t think I’d use them again

Happy to take your premium, and when you have a VERY simple claim, you still have to fight hard to prove you deserve to get your money back. I would hate to have a difficult one as you are guilty and have to prove beyond doubt the claim is genuine.

I am a repeat Insure and Go customer. I have never made a claim so cannot comment on the claims procedure. The web-site is quick and easy to use however. it is not possible to extend a current policy on line and I had to make phone contact. First I could not ring out. A sales consultant rang me but as Telstra charges $3 per minute to receive calls, it cost me $18 to hear the consultant read out the same conditions i had accepted on-line. The whole process was protracted and annoying. There should be an "extend: option on-line to save all this inconvenience. It I need to extend in future I shall go to a different company.

This is the First time that I have dealt with this company, their website was easy and I will deal with them again.

So customer service once needing to make a claim was off shore and I couldn’t clearly understand the operator, I had gold cover and our flight was delayed 11:38 hrs in turn we missed our connecting flight by 23 hours to our final destination, we lost 2 days 1 night at our destination and have not been covered for our loss of accomodation or car hire approx $700 nor have we been able to claim our accommodation for a family of 5 children 2 adults at our hotel at the airport $750 alone. They have instead offered $100 pp totally $700 in compensation! Claiming our delay was not long enough to compensate. It falls far short of our personal outlay of $1600. Not happy Insure and Go. We did have to make a medical claim separately for Dr’s visit that went along smoothly. I will go with Covermore next time.

Sourced and number of quotes across the insurance industry and found that insure and go was best value for money with an excellent product

I cannot believe how easy it was to organise our travel insurance with Insureandgo. The price is extremely satisfactory and I'm happy with the cover. I sincerely hope we don't need to claim anything but very comforting to know we have good coverage.

As someone visiting lots of countries on a cruise you need a website easy to navigate. The cruise option on this website is the best .When you need to add on pre existing conditions a few clicks and its done. Too easy would recommend on price alone but with ease of use excellent

We have used insur & go three times and have had to claim once but it was an easy experience and I never have any problems when I’m purchasing the product even though we have pre-existing conditions they also cover them.

Haven't travelled yet, and hopefully will never need to make a claim(!) but so far, it was quick and easy to get a quote, see the options and then get insurance.