1Cover Travel Insurance Review

We've used 1Cover for lots of our travels and never had any problems. We made a claim recently and the wonderful staff made making the claim so very easy with their pleasant, professional service! Thank you :)

As soon as I supplied all required documents and a description of the incident, it was approved in a day. Love your company. Will definately book your insurance again for next travel.

We have taken out many 1Cover policies,always speaking to an agent on the telephone. We recently had to make a simple claim,we used snail mail but got an SMS to say documents arrived the next a few days later we found the extra claim amount in our bank, solid service!!!!!!

The entire process was easy, efficient and processed faster than i thought it would be. Extremely Satisfied with the service

It was unfortunately necessary for me to fly home because of a family emergency. My subsequent claim under the Policy was handled quickly and efficiently on-line with no fuss. First class service!

The claims process was a breeze and the customer service got back to me very quickly - which was very handy considering I was in a foreign country.<br/><br/>Only thing was my plan covered less then half of the item that was stolen from me.

I have always used 1cover whenever I travel.I have never made a claim until now & even though I submitted a claim over a mth ago I have still not had any reply. I'm disappointed with the lack of response

I had no intention to claim but when I called to say that my daugter was stranded in South Africa, your call centre gave me the most cold hearted response you could ask for. No way I’ll ever buy anything from you.

We were going to Sweden. Had only 1 stop in Thailand where my 18 month old got sick. Had to rush her to the hospital there. I didn't have a phone on me so the hospital contacted 1cover on my behalf. They kept reaching out to me and keeping in touch. Paid the hospital bill and booked our flight back home as the dr said we need to get the little one back home. And they paid for our return cancelled tickets. They also called to check on my little one when we got back home. That's how service should be.

A small amount to pay for the peace of mind when hiring a car and their $3500 excesses; not that I had to claim to justify that state of mind.

just knowing i had good sound cover for all my requirements including rental car cover made the holiday so much better. thanks 1Cover

I took out medical cover for my trip to Bali. I was told I couldnt get further cover due to the Agung volcano situation. I just want to say that there has been no further problems with the volcano since that initial situation in September. I wonder if you can somehow review the situation with insurance to Bali now and step up to what is actually happening. Bali's tourist trade has dropped dramatically because of this. Most areas are safe to be in. And there is a clear exclusion zone which can be specified.