1Cover Travel Insurance Review

Myself, my husband and three adult children fly to New Zealand a couple of times a year due to family in New Zealand. Every ticket we purchase we take out 1 Cover Travel insurance. We have never had to make a claim but in our most resent trip to NZ we all booked urgent tickets to be with my dying father and my kids Grandfather. Unfortunately my Adult son had to cancel his ticket from Sydney to Christchurch and re-book another ticket for a few days latter due to an urgent Business Meeting. When I called 1 Cover to see if they could help they were unable to help in any way.Very disappointing under the circumstances.

When my daughter was hospitalised overseas 1Cover was extremely helpful and contactable at all hours! They were actually interested in our situation and did everything they could to help. They processed our claim for hospital costs and flight changes promptly, and fortunately everything turned out OK. I will use them every time!

We had to cancel our first family holiday when our young daughter fell ill. Claim process was very straight forward, there was no jumping through hoops and we received all money back.<br/>Thankyou for taking one stress out of a very stressful situation

After cancelling a recent trip overseas due to illness, 1Cover made our insurance claim experience incredibly straight forward. The claims team were very understanding and responsive. I will be definitely be using them again in the future.

Only had one problem they didn’t pay all the money till we got home, we had to pay up front first even though they were keeping up to date with us it was a problem to pay first.

I have taken out policies with 1Cover several times, as they are the best value for money that I've found. They are also good communicators, with polite helpful staff who took the time to thoroughly review my travel plans and reassure me that I was covered.

I have insured with this company several times as I find them easy to deal with and have good communicators on staff. They are also have the best value for money policies.

We had a trip booked to Sri Lanka to plan our wedding, and unfortunately had to cancel due to the terrible terrorist incident. Our policy with 1Cover excluded coverage for terrorism, however I lodged a claim in the hopes that 1Cover would assess our application on its merits. 1Cover responded within a week and provided a full refund for our flights, for which we were extremely grateful. My interactions with their claims team was stress free, and I was 100% happy with their service.

2 damaged phones..due to being tossed around on floor of our cruise ship for 20 mins or so while caught in a storm. .not covered. Prescription glasses broken in the same event that apparently depreciate... don't understand how prescription glasses can depreciate.. can't replace them with the same or similar . should i purchase someone elses glasses second hand and use them?... what a joke.. after years of using your company and only claiming once i am extremely disappointed and angry. Will never use you again for any of our upcoming holidays.

Hassle free travel insurance. Easy to take out on line including cover for pre-existing conditions. Unfortunately I was sick overseas and on returning home my claim was handled quickly and efficiently. I was notified of settlement of the claim within a few days of sending information, receipts & documentation to 1 Cover. I will definitely be using 1 Cover again.

1Cover were brilliant. I was travelling South East Asia for a year so of course I needed travel insurance and of course I ran into a little bit of trouble. I talked to 1Cover online mostly but they were great. I was sick at one point and they would check up on me. A couple of times they actually organised appointments for me.

Responded to each email very quickly and clearly which allowed the claim was resolved within only a couple of emails :) very pleased with my experience and will defiantly book our insurance with 1cover again. Thank you.