1Cover Travel Insurance Review

Really disappointed having showed up at our Hotel in Hoi An, Vietnam to find out the company we booked and prepaid had gone bankrupt taking our money with them. Contacted 1Cover expecting to be able to make a claim on our fully comprehensive travel insurance, only to find out they don't cover insolvency for accommodation or tour companies. Really disappointed and a struggle to access funds to pay a second time for accommodation. Wondering what is the point of having travel insurance.

From the moment we contacted 1cover there were very responsive. They dealt with the hospital direct regarding all medical costs. They displayed genuine care and empathy with my situation. On return home they settled other aspects of our claim (cancellations, lost deposits, etc) promptly and to our satisfaction. I have taken 1cover travel insurance on my travels over the years but this is the first time I have had a significant incident/claim (medical) and they were excellent.

Unfortunately I had to make my first claim whilst overseas and the assistance given to me certainly was very professional and sincere. I have no hesitation in recommending 1Cover

I had an emergency with an infected tooth while I was overseas. I contacted 1Cover and they immediately assesed my enquire. The process of the refund was fast and they kept in contact with me in the whole process. I definitely will use them again in the future.

Due to inclement weather I had a terrible experience getting back home and having to rebook a flight. 1Cover was very quick to respond to my claim application and were totally understanding of my situation. I couldn’t be happier with their service! Definitely recommend and will use them again.

The whole process of getting a quote, to purchasing my travel insurance, to making a claim was very easy. Due to a medical condition I couldn't take my trip overseas. Once I had all the documentation it was simple to upload and start a claim. The customer service was great, spoke with several people at different times but this didnt hinder the process.

I didn’t have to claim this time but as usual, great value, great service. After such a good experience with our medical claim last time I felt safe using 1Cover again.

Didnt need to claim on this trip however the value of cover compared to Travel agent was much better value.Have claimed once before and was a simple experience.

I've used 1Cover for our travel insurance for a number of years now but have never had to claim up until now. Their claims process couldn't be easier and their customer service has been second to none.. I will continue using 1Cover for all of our international and domestic travel insurance needs and will recommend them to everyone ! Very happy customer :)

Everytime I travel I make sure to get 1 cover. The travel insurance that has peace of mind. I've never had to make a claim fortunately I have been blessed with safe smooth travels but I have had a few friends that have had to claim and experiance fast claims and support abroad. So I always chose 1 cover incase I'm ever unlucky.

From the first phone call to the end, very efficient, helpful & wonderful staff. Highly recommend 1Cover. <br/>Thank you for the outstanding service provided.

Had to make a claim when my husband was hospital just before we departed for an overseas tour. Once I had all the required documentation to hand submitted a claim for full refund of travel costs, notified that claim had been paid in full within the 10 day time limit. My advice is to make sure you have all the required documentation prior to submitting your claim. Greatly simplifies matters.