Andy M.
October 2019
Andy M.
October 2019
Lana C.
October 2019
I have used 1Cover previously and unfortunately needed to make a claim, which was serviced efficiently & quickly. This time, for travels in Europe I used them again and thankfully had no need to make a claim.<br/>The online purchase process is easy and straight forward and customer service is always available to answer any queries. I will use this company again.
Krystle C.
October 2019
Being in hospital in a foreign country was stressful enough, let alone thinking about when to contact the insurance company. Bet they called me and had already processed the hospital stay. The call centre employee was very helpful and kind.
Peacelilly
October 2019
After visiting NYC I was left with a medical bill of $1,900 USD. Before I went to the doctor, I called 1Cover and they helped me find a doctor close by to me. The claims process was 100% online and easy. The claims team emailed me quickly to let me know I forgot to upload one of the receipts, which meant my claim didn't get held up in red tape. The claim took me about 20 minutes to lodge online and it was approved by the team in a week. Very impressed! I never expected it to be so easy.
Scott M.
October 2019
Due too an illness of one of our travellers, flights needed to be canclelled and a claim was submitted. This was done fully online on a Friday and was approved 2 days via SMS on Sunday, paid out a day after. Excellent service! Can't fault in this instance.
Rosemarie W.
October 2019
I find that 1Cover is very easy to deal with, arrange travel insurance and reliable if you have a claim. I have a pre-existing medical condition that means I need to pay a little more, which is very reasonable.
Nicole H.
October 2019
I had to cancel my trip under very upsetting circumstances and 1Cover were extremely understanding and helpful and my claim was handled quickly and easily. I will definitely use 1Cover again and would recommend them wholeheartedly.
Margaret M.
October 2019
I have used 1Cover Travel Insurance on quite a few occasions and always find it easy to get a quote and to apply for my cover.<br/>Luckily I have not had the need to claim, but I feel confident that I would have great customer service if the need arose.<br/>I like the fact that, when my holiday is nearly over, I receive an email notification to remind me to update my cover, should I extend my holiday dates.<br/>Great Service.
Tony L.
October 2019
The insurance was cost competitive but the review process was very frustrating as you needed to write more than 20 words but the item below indicated it had to be below 20 words or it wouldn’t save ...
Joanne A.
October 2019
I have been with 1cover for my last 2 trips, and I will be going with them again for future trips. They are very friendly and easy to deal with .10/10 for service
Julie
October 2019
I have always used 1Cover for my travels and thankfully have never needed to claim, until my last trip in September 2019. I logged on to their website last week, completed the forms, and downloaded the documents, a very easy process. I have just received confirmation my claim has been approved and payment will be in my account next week - I am one very happy customer.
Chris
September 2019
First class product, simple to buy great support and help. The phone staff are knowledgable and very helpful. Well done 1Cover!
Got questions?
The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.
No, not automatically. If you're cruising for more than 2 nights you must purchase their Cruise Pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.
Yes, if you purchase their Winter Sports Pack add-on. 1Cover provides coverage for skiing equipment. Adventurous skiers can even enjoy off-piste skiing (within resort boundaries).
Yes, you can pay an additional premium when you purchase your policy to reduce the standard excess.
Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items. There is also a cruise cover add for those going on a cruise, a Winter Sports pack add on for cover whilst skiing and a wide range of snow sports, an Adventure and Sports Pack to cover a range of activities and Car Hire Excess add-ons.
1Cover doesn't provide protection from insolvency.
You may be able to buy a policy if you are not an Australian resident. Make sure you read the PDS to check their eligibility criteria.
1Cover provides coverage for riding a moped or scooter with an engine displacement of 125cc or less, provided you hold a current and valid driver's licence in Australia. If you plan to ride a motorcycle with an engine displacement greater than 125cc, you must have a valid motorcycle licence in Australia for the specific class of motorcycle you are using.
12 months.
Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. You can apply to extend your policy through their online policy manager.
Yes, up to $5,000 under domestic policies. For international coverage, you must purchase the Rental Vehicle Insurance Excess Pack. This coverage applies to a variety of vehicles, including a campervan, car (4WD, coupe, convertible, hatchback, sedan, SUV, utility, van), minibus, motorhome or people mover that is equal to or less than 4.5 tonnes.
1Cover travel insurance policies are underwritten HDI Global Specialty SE - Australia. 1Cover issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.
Sydney!
I had quick service setting up the policy for my trip, was a weight off my mind, very happy, and happy not to have claimed, great holiday.