1Cover Travel Insurance Review

1cover have been wonderful assisting with our claim. Everyone we have had dealings with have been friendly and helpful. We would highly recommend.

After getting ill recently on my holiday, I incurred large medical expenses. I put in a claim online (quick and easy), not expecting to be paid. But within days, I received an email, advising me that my full amount (less excess) was being paid. Will definitely be using 1Cover for my next holiday!!

Amazing support when we had to cancel our holiday due to unexpected redundancy. Staff were helpful, fast and efficient with our claim. We have used 1Cover on many of our trips and will continue to do so. Recommend to everyone.

Travel cancelled as policy voided by pandemic. 1cover kept ALL money, uncontactable for 10 days, never replied calls/emails. RIP OFF!!!!

I took out a comprehensive travel policy for one year to support me in my global travel. When my laptop was stolen from my luggage in Vancouver, 1Cover found some PDS "fine print" to wriggle out of paying for my $1,500 claim. Then my entire bag was stolen in Mexico a few months later. Again, 1Cover found policy wording to support a non-payment for my claim. This was eventually overturned when I made a formal complaint, and I received some reimbursement. Both of these claim experiences gave me serious doubts about the coverage of my policy, especially if I was to need medical treatment while travelling. I lost a lot of sleep worrying that I wouldn't be covered by 1Cover if I fell sick during my six month journey through Central America. Based on my experience, I wouldn't recommend 1Cover, and I've been letting lots of other travellers know of what happened to me with this company.

Hang on to your money and avoid this company like a pandemic. Paid extra cover for my son with an existing medical condition to be covered for a Europe trip for June 2020. Our policy was taken out in December 2019. Spent $780 for 6 weeks to not be covered anything relating to Coronavirus as excluded from their policy<br/>I'm now looking at canceling our trip or rescheduling for next year. Airlines are changing their policies by waiving fees for date changes and travel vouchers for those wanting to cancel. 1Cover are not interested in assisting their customers even if wanting to make changes to travel dates, except if you pay for a new policy.<br/>They are not answering phones nor responding to callbacks. I can just imagine if needed to make a claim how terrible their service would be.<br/>Leave negative feedback if you have experienced similar experience wanting to cancel or change dates. 1Cover needs to be more accommodating to their customers in this unprecedented event. <br/>My printed policy will be used as a substitute for toilet paper.

I had great support from customer service and fuss on my claim. I will not hesitate to tell friends and family to use 1cover for travel insurance

We bought the travel insurance (with cruise insurance) early January for our honeymoon and mid feb, our cruise decided to divert Which made us miss 2 ports of call and arrive to another final destination. Being out of pocket thousands due to new airplane tickets. Long story short, they don't want to cover because some news published a “coronavirus” article early January...

Throughout the claim 1Cover were fantastic. Very helpful and supportive through the claims process. Made sure that all elements of the claim were covered and accounted for.

I have insured my travel on a number of occasions with 1 Cover, but have never made or had to make a claim, and have always felt it was money well spent. During my latest travel, I had an incident for which I thought I'd submit a claim. The lodgement was straight forward, though the associated uploading of documents required to be submitted process I found to be cumbersome and somewhat 'dated'. Notwithstanding, once done, the claims communication was outstanding and the claim was settled extremely quickly. My claims officer, Mark, was right on the ball and made the process a completely stress-less.

The claim I did for a stolen item was quick and easy! I would use this insurance again the next time I travel!<br/>Only issue is the customer support they pass you on different person every response and I found it confusing.

I taken out 1Cover travel insurance many times. Every time I've need to claim they have been fantastic. Very helpful and it's been sorted quickly.