1cover Travel Insurance Review

Once I put in my claim, I made a folllow up phonecall and money was transferred immediately. Great company

My claim for flight and accommodation costs as a result of an illness was smooth and prompt. All done on line and payment made direct to my bank account

I unfortunately had to put 2 claims over two years (from one lost camera and one stolen passport) Both claims processes were extremely painful. I was told many conflicting pieces of information from the claims team, which both times greatly extended the claims process unnecessarily. At one point, I spoke to a claims officer and he was relentlessly aggressive and rude. He spoke over me, and was happy to tell me that I was the person who was making the process hard for myself, after absolutely no guidance from 1cover as I put the claim together myself. Never would I ever recommend 1cover to anyone. The experience that I had makes it impossible for me to comprehend anyone having a positive claim experience with 1cover.

We lost my wife's passport in Europe. One cover were helpful and courteous in giving us really good advice. When we returned to Australia the claim was approved and paid in full in a couple of weeks (over Xmas). We are very happy with the service and would be happy to recommend them to anyone. I do not work for One Insure , this is just my honest review.

My 9yr old unfortunately became unwell during a recent stay in Bali. On our last night she required medical assistance at after hours clinic attached to BMC. I was extremely satisfied with my 1cover policy as unlike many other insurers the reciprocal agreement allowed us to pay our $100 excess direct to hospital instead of being $$$ out of pocket and claiming back when we got home. All up 3 out patient hospital visits plus 2 specialist appointments, accommodation for an additional 11 nights, medications all paid directly to hospital/hotel. We claimed other incidentals at home. Exceptionally easy claim process. Special thanks to registered nurse Tracey who provided excellent phone support throughout our extended stay, and to Tien for her support in claims process. Cant recommend highly enough. A Bickerton

cheap and nasty do not take notice of the reviews they are written by staff. Choose another company 1cover is the pits.

I had to make a claim while overseas and was very happy with your company. My claim was handled very promptly and was excellent service. Highly recommended. Thanks

Payment for claim took about 2 weeks everything went through ok no question asked Have used Cover One for many years and this was my first claim

Son targeted by pickpockets in Hanoi last month - paid within days of substantiating the claim.<br/>Injured on last day of holidays in London a few years ago. Required upgrade to business class for injury management on return trip. Great support

got the refund in approx 3 weeks ,to me it was very<br/>good service ,thank you for every person dealt with<br/>my application .<br/>

The claims process was much easier than I had anticipated. I was particularly happy with being able to respond directly to an email that was sent out following an initial phone call rather than having to fill in a claims form.

Great cover compared to others. Claim process is easy and staff are very helpful. Highly recommended to anyone considering purchasing cover from 1Cover.