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Used TID on a number of occasions but never had to make a claim until recently. Thought the process w... Read more
Having used TID's affordable insurance numerous times I was under the false impression that all w... Read more
Great service, painless for someone not so tech savvy, great price compared to others. As I didn’t n... Read more
Didn't have to make a claim but felt confident in the service should I need it. Appreciate their ... Read more
My family’s house in Australia got broken into while we were in Bali, their car was stolen, house tra... Read more
Insurance is the necessary evil. Better to have it than take the risk. Trip went well with no need to... Read more
Hope I can continue to be positive-reaching a very dangerous age by end of this year so hope prices a... Read more
It was great value. Better coverage. My sons asthma did not cost an arm and a leg to cover, like othe... Read more
So easy to purchase and claim if required - great cover for our ski holiday and peace of mind. Read more
Nice to go overseas and be assured of proper coverage should an incident have occurred. Opposed to ot... Read more
Giving a what to take list was very helpful. Made sure all the necessary items were packed without th... Read more
TID is super easy. I’ve used them 4 or 5 times now and have recommended them to my friends. I even cl... Read more
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1 comment on this review
Thank you for taking the time to share that frank and honest feedback about your experience with TID. I'm sorry to hear how disappointed and frustrated you have been with our claims process.
We generally turn claims around in under 10 working days, which is why I'm concerned to hear how long your claim has been dragged out to.
Could you kindly provide me with your claim number? This way I can look into it and escalate it with Management in our Claims department as a matter of priority.
[email protected]
Ash - TID Customer Experience Manager
22 October 2018, 11:54 AM