Travel Insurance Reviews

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Great customer service

| | 0 comment Reviewed by Don C on 30 June 2020, 11:44 AM

Used twice. Because of coronavirus our trip has been cancelled. We have been given a credit voucher w... Read more

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Worst customer service

| | 1 comment Reviewed by donna cham on 30 June 2020, 11:44 AM

Have called and asked for help in a travel natter have been transferred to different departments then... Read more

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Avoid at all costs - great until you have to make a claim

| | 0 comment Reviewed by Aardvark on 30 June 2020, 11:44 AM

I have been loyal to WN over many years, always using them for all my travels.
They are very comp... Read more

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very poor

| | 2 comments Reviewed by sar on 30 June 2020, 11:44 AM

Unbelievably bad company. Extremely poor customer service, they never return phone calls. They always... Read more

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Great customer service

| | 0 comment Reviewed by Dee Cutting on 30 June 2020, 11:44 AM

We had a trip cancelled due to covid19 . So I Emailed Zoom to see if we could maybe put a hold on ou... Read more

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What’s the point. Go holidaying uncovered

| | 1 comment Reviewed by Stephanie Elizabeth on 30 June 2020, 11:43 AM

Our life time trip cut short and these muppets can’t even process a claim. 3 months 90 days later not... Read more

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Horrible response

| | 0 comment Reviewed by M on 30 June 2020, 11:43 AM

It’s been 3 months and the claims department keeps asking for more documentation to avoid paying on t... Read more

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Stay aware

| | 1 comment Reviewed by Marisa Turley on 30 June 2020, 11:42 AM

A company profiteering from Covid 19.
We couldn't travel to Queensland due to the covid 19, I... Read more

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Awesome

| | 0 comment Reviewed by han on 30 June 2020, 11:42 AM

Really good service , a bit slow response due to COVID-19,however, feel so satisfied
Will defini... Read more

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Thieves

| | 0 comment Reviewed by chris on 30 June 2020, 11:42 AM

Everything fine until you have to make a claim. Then they avoid you like the plague. Dont return call... Read more

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Excellent

| | 0 comment Reviewed by Adrian Grima on 30 June 2020, 11:42 AM

Zoom Insurance had the best deals when I was looking for travel insurance for my 2020 holiday. When m... Read more

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corrupt

| | 3 comments Reviewed by Simon Rothall on 17 June 2020, 10:46 AM

Do not use this company, if you have a problem they do not want to know you,
won't return cal... Read more

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