Zoom Travel Insurance Review

Thankyou for your assistance. Organising flights home for me after my dramatic cruel emotional moment i was in was amazing help. I was so bullied, suffering emotionally i was considering walking off the planet. Your company assisting me to journey home from overseas helped me so very much. My family are now supporting me. It will take time to overcome my situation but being home with company and medication and your support i am able to move forward. Thankyou and Godbless you.

Didn’t need to make a claim so don’t really know how to rate the customer service claim process; this is a good thing. But the price and booking simplicity great, coverage seemed pretty reasonable too.

Can't speak highly enough of Zoom. We had a holiday disaster, having our long haul flights cancelled the night before travelling due to an airline strike. Had to pay many thousands for alternative flights. Zoom assured us we were covered and settled/approved/ paid the whole HUGE claim without any quibble within days. Seriously impressive. Thoroughly recommend this company and they will be our go-to insurers moving forward.

Unfortunately I had to make a claim for lost baggage. Zoom were amazing and handled the matter swiftly and without question and reimbursed me very quickly.

Amazing customer service, lodged a claim online on Saturday night and by Sunday morning it was already approved. <br/>Highly recommend Zoom insurance!

Over the last 9yrs I’ve had many types of travel insurance from sports to adventure trips. I’d never use anyone else.

I took out a policy from Zoom for a domestic Australia trip to cover rental vehicle excess. In this case i had to make a claim as there was some VERY minor damage to the car ($600). <br/><br/>The process for claiming was very simple. An on line form then supplying supporting documents. there was a LOT of documents required but it makes sense so they can ensure the claim is correct. <br/><br/>The claim was approved within a week and the money was in my account within a few days after that, first class service.<br/><br/>I would not hesitate to use Zoom for your rental vehicle excess for trips!

I found the staff at Zoom were easy to deal with and the whole experience hassle-free. We had to change our travel dates and staff responded promptly to my queries and re-issued our policy with no fuss.

Happy our trip went to plan where we didn’t have to claim, but with Zoom travel insurance competitive rates made it easy to enjoy.

As we have not made a claims it is hard to comment on this. Nevertheless, Zoom was very cost effective for us compared to other travel insurers.

We rate it good, but we haven't had to make a claim as yet, so all is good

So far so good! We've been lucky enough to not have to claim so far on the 3 policies we have had but I can say that the service I get when taking out policies is excellent. The on line quoting and purchasing system is easy to negotiate and understand. When I have phoned with any questions, the situation and response is the same. Hopefully if we do ever have to claim I will be just as pleased.