Gabriella16
January 2013
Got questions?
Frequently asked questions
How many people can I include in my policy?
The more the merrier right? Worldcare allow you to purchase a policy for up to 2 adults and 10 kids online.
Am I covered if I go on a cruise?
Yes, you don't even need to pick a cruise specific policy. Here's a top tip: Even if you're travelling in Aussie water you still need to pick pacific.
Am I covered for skiing and my equipment?
Yes, you are covered for the cost of transport to get you to the nearest resort; or the cost of additional ski passes if, there is insufficient snow, bad weather or power failure in your pre-booked holiday resort. Or if all lift systems are closed for more than 24 hours. However they will not pay for any claims relating to ski resorts that do not have skiing facilities greater than 1,000 metres above sea level.
Can I pay to reduce or cancel my excess?
Yes if you pay an additional premium when you purchase your policy.
What additional extras are there?
Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.
Am I covered if my tour company collapses?
Nope, Worldcare doesn't provide protection from insolvency.
I'm not an Australian resident - can I buy cover?
Sure! Visitors can buy as long as they purchase before arrival in Australia. Journeys must commence and end in Australia too.
What size moped or motorbike am I covered to ride overseas?
Worldcare will cover you for any engine size you ride as long as you're insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave!
How long is their single trip cover for?
12 months.
Can I extend my policy from overseas?
Having too much fun? No problem! You can extend your policy with Worldcare for up to a year, as long as your current policy is not about to expire is less than 7 days time.
Do they cover for my rental vehicle excess?
Yes, for up to $6,000. Cover excludes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or any vehicle over 4.5 tonnes
What is their cooling off period?
14 days.
Who underwrites them?
Worldcare and Allianz Global Assistance are trading names of AGA Assistance Australia Pty Ltd ABN 52 097 227 177.
Where are they based?
Sydney!
Bought a policy for my family and myself for our trip to Bali. I have 3 kids and it really helps me save because my children is covered for free. My youngest daughter had a bout of diarhhea while is Bali and the medical fees and medicine were covered by Worldcare. Awesome service.