Insure n Go Travel Insurance Review

MAPFRE owns InsureandGo and Tick hence all your communications and assistance, if there is a problem, is through MAPFRE. I was essentially compelled to deliver my dead son in Barcelona 28 July after informing them in 15 July. They'll look for every loop hole to not pay you

I had a round trip booked, meeting, hotel booking, etc. My flight was diverted due to aircraft breakdown, so I never arrived at one of my original destinations, which means, now I will have to make a separate trip there.<br/><br/>I provided all the required evidence from the airline. InsureAndGo straight away said that it cannot be a cancellation, because basically I arrived at my final destination, so it can only be a delay, which is very clever, because in that case the max payable amount is a lot lower. Well, as I never arrived at one of my planned destinations, in my view that is a cancellation of one of my flights.<br/><br/>Now it will cost me $2500 to cover that missed trip.<br/><br/>Finally, they rejected my whole claim, saying I arrived at my final destination without any delay, in fact, I got there about an hour earlier than expected. Wow. And what about the destination that I never got to?<br/><br/>I have used them lots of times, recommended them to many of my friends because they are an Australian company, so we should support them.<br/>Luckily, non of them had any problem, otherwise I would be in big trouble now, because when something happens, that is when you really find out how good an insurance company is.<br/><br/>Well, this one is rubbish and extremely sneaky.

They were really good. Good value, easy to buy, terms were easy to read and they were quick to reply to email which was really important. I wasn't sure if they would cover me but they explained the insurance and everything was 100% ok

The insurance coverage was excellent considering the cost, the inclusions far exceeded comparison companies. Even though I didn't make a claim, I felt comfortable having the cover I did, it gave me piece of mind whilst I was overseas

Never ever use this company. They are shocking. They only told me my policy was single trip after I tried to make a claim. NOWHERE in my policy does it say Single Trip. I have the receipt to show you if you wish to see it. Stay far away. They are only after your money and will not help you. I am now abroad and with no travel insurance as it became void and they did nothing to help me when they told me this. NEVER USE THEM THEY WILL RUIN YOUR TRIP!!<br/><br/>Finally when I was trying to work out how I could get a new policy now I am abroad the guy on the phone said 'Sorry I have to go now, we are having a fire drill'. DO NOT USE THEM!! I CANNOT IMAGINE HOW AWFUL IT MUST BE IF YOU ARE IN A REAL EMERGENCY SITUATION!!

Beware of this company!!!!!! Avoid at all costs!<br/><br/>Yes, the website is very easy to navigate and prices are decent. But don't get fooled. Once you make a claim, it is very tough to get hold of someone.<br/><br/>Mintsi Goyanes handled my claim and she's TERRIBLE!!!! Only responds if she feels like it. And her responses are always "Thank you" and "Sorry". She doesn't even provide you a clear status of your claim. Kept asking for the same and/or the same documents. <br/><br/>I filed in October last year. Til now no reimbursement received. <br/><br/>This company makes it so easy for them to take your money, but once you actually make a claim they just disappear!

We had to cancel our cruise 8 days before sailing, forfeiting the entire cost. Our daughter, who was not going on the cruise with us , had a sudden and serious mental health crisis after being completely stable on standard antidepressants for more than ten years, and we are looking after her as any loving parents would. Insure and Go has refused our claim, because our daughter was taking medication for a pre existing condition. We are finding this hard to take...it is like kicking someone when they are down. So much for this enlightened era where anxiety and depression are out in the open! This has been the most heartwrenching time for our family, and to have our travel insurance claim denied like this seems unnecessarily cruel. If anyone in your family not travelling with you has any pre existing conditions - beware, as if you cancel due to their relapse or episode, you won't get any joy from Insure and Go. I will never use them again or recommend them to anyone.

injured knee, fly back - no claim was allowed. woman on the phone was a bit rude and seemed like she didn't have too much time for me. not pleased with results

I was going to Europe for 3 weeks and planned a skiing trip in the Alps for a week. I wanted to get cover for skiing and I found InsureandGo on compareinsurance. I rang them up just to check up on them. The customer service representative was very helpful and answered all my questions promptly. I purchased it online later. It was really quick and simple.

I was at Disneyland with my family and there was a minor accident and I was bruised. Although, the “sports and activities” table did not include this, I was considered for a cover and the customer service personnel also helped me get the claim. I am very satisfied with their service and would definitely go back to InsureandGo for all my future trips.

I opted for the one-trip insurance of INSUREANDGO and the experience was good. Getting insured was quick and easy. I called the customer service number from Malaysia to ask for help on the claims and they were very helpful and symphatetic with my situation, and helped me get through a tough situation.

Mine was a Domestic travel policy. The staff at Insure and Go was really helpful. The policy covered me for cancellation and delays as I had a few tours pre-booked, those were the most important features on the policy for me. I am definitely going to them for all my insurance needs.