Insure n Go Travel Insurance Review

Despite paying for a comprehensive annual family policy, when making a claim this company do not respond, do not support or explain, and they will do absolutely everything they can to avoid settling any claim. Their lack of communication is shocking, even when raising a formal complaint as a precursor to referring to the insurance ombudsman the still will not act. A disgrace. My policy wording makes clear and unequivocal cover for my claim. Pointless paying my premium, they have no care for their customers

trip cancelled due to COVID - they wont reissue for same trip rescheduled in May 2021. have offered "as a gesture of goodwill" a prorata rebate - so for a $98 insurance cost I am supposed to be happy with $33 - which they will credit on my next insurance with them. I DON'T THINK SO. It was mentioned that as of January 2020 COVID was a known entity and any insurance purchased after that date would not be refunded. WELL IF YOU KNEW ABOUT IT THEN WHY DID YOU KEEP SEELING TRAVEL INSURANCE

I have had success with two covid claims on an annual policy. Very happy and will use them again. Plus they insure me for some complex medical issues.

Do not use Insure and Go they are refusing refunds and when you agree to a credit they kept 25% of our premium for doing nothing except rolling it over until when we can go, they are making extra money from the COVID misfortune of travellers

Worst insurance company I’ve ever dealt with. Claims process is arduous and broken. Their Facebook page is full of customer complaints of not being paid or receiving any service or empathy. We were offered a credit note by the overseas hotel we couldn’t get to (there’s a travel ban!) so they will not pay. Worst. Company. Ever.

Over the last 3 months, I’ve been trying to get refunded the premium I paid for a policy I couldn’t use due to the COVID-19 PANDEMIC.<br/>I phoned & emailed Insureandgo Sydney on multiple times. They just kept up the reply that my policy was past the 14 days cooling off period & there would be no refund.<br/>After going through all the Insureandgo complaints departments over the past few months with out any success. It’s time to get serious.<br/>I logged into www.afca.org.au & lodged a complaint against Mitsui Sumitomo Insurance Company.<br/>I was appointed a AFCA Case Manager to represent me in my refund claim.<br/>About 7 days later my case manager emailed me a reply, stating the Insureandgo would give me a credit on future travel insurance. I rejected that offer due to the unknown of future overseas travel & my health.<br/>Another 7 days & they’re asking for my bank account details to transfer the full refund .<br/>3 days later the money appears in my account.

Their treatment of clients is pathetic! They don't return calls or complaints...they have no regard for people - just try to get a refund or make a claim and see!

I remained committed to getting my unused policy refund due to the Corona Virus Pandemic from Insureandgo (Mitsubishi Sumitomo Insurance Company Limited).<br/>The process started when the Australian Government put a ban on overseas travel.<br/>Insureandgo was very repetitive in their responses with saying that your policy is outside the 14 day cooling off period, which means no refund.<br/>After many phone calls & heaps of emails without any budging from Insureandgo, I decided to take the next step.<br/>I applied online to the free service of Australian Financial Complaints Authority (AFCA) & was appointed a case manager.<br/>The case manager took on Mitsubishi Sumitomo Insurance on my behalf.<br/>Eventually after we had to push a bit harder, the full refund appeared in our bank account.<br/>So the long hard road was rewarded in the end.<br/>Good luck to anyone taking on “INSURE AND GO”

A company profiteering from Covid 19.<br/>We couldn't travel to Queensland due to the covid 19, I wasn't even after a refund but a change of date to later in the year.<br/>No changes allowed or refunds just a small credit off your next purchase.<br/>Complained and got the same answer.<br/>Don't give this money grabbing company your business Australia!

Do not use this company, if you have a problem they do not want to know you,<br/>won't return calls or emails, <br/>when you do make contact you have to listen to an arrogant representative, that Just plain lies to you

First cruise,had to pay in Dec19 for cruise in July2020 so took insurance same time.Then Covid in March cancelled trip and cancelled Insurance with I & G response bad luck after 14day cool off ...No refunds given no matter what! <br/>Wouldn't even help with info with getting back money from P&O,which after a lot of tooing and froing at least returned 95% after chasing myself, Not this Mob not interested in any reasoning whatsoever, as far as I can see just another gather, crash and disappear with your $!!

A company that tells you to pursue the airlines and travel agents for refunds and credits,<br/>When they don't offer any type of refund or credit.<br/>Hypocritical