Insure n Go Travel Insurance Review

Disappointed that I could not download & print all relevant forms etc. I tried to email a request to have the forms emailed to me, but the request was sent back error email unfortunately.

Have always got good customer service from Insureango prices are great but mostly very helpful every phone call I have made

Submitted a claim, all they tried was to find ways out of not paying, ignored the facts and used their own. No answer to queries. Keep away!

We had the Travel Gold Cover insurance! The airline lost our Bags and got the Bags 26 hours later, so we claimed the lost bags and bought a few things. The gold cover is $ 750 AUD with No Excess. We spent around $ 300 AUD and got $110 AUD Back. So yeah don't buy any cheap Insurance from them.

We took out the insurance last year for our up coming holiday to Japan. However, life threw us a curve ball and we had to cancel our holiday due to illness. InsureandGo treated us with respect as we went through the claim process to have our refunds done. They were prompt and extremely helpful in getting us through what had turned out to be an upsetting and difficult period. I thank them for their understanding and respect.

We had to cancel our trip to Africa because my husband was very ill - we put a cancellation claim in and were very well assisted by a consultant at Insure and Go and the outcome. We have since advised our travelling friends of this, and that we were very happy with Insure and Go. Thank you.

Very difficult and impossible to deal with. Felt as though I wasnt listened to. Pointless insurance, they are not happy to cover flight delays of 2 days. Wouldnt use again

We have used Insure & Go on previous trips overseas although this was the first time we have claimed. Like any insurance policy you only get to find out how good it is when you need it. Unfortunately our experience with Insure & Go was frustrating at best & unprofessional at worst. My wife badly broke her leg in Japan & we needed assistance to fly back to Australia (wheel chair & flight upgrade). Despite numerous phone calls/emails (20+) to the emergency call centre (MAFRE - in the Phillipines) we were unable to get much or any assistance at all. They could not even organise a wheel chair & everytime we sort assistance from them they always had to refer the matter back to their "management team" - this was very time consuming & it just seemed to be a delaying tactic. We only got any help at all once we got angry. In the end, I had to tell the call centre to stop ringing me unless they were going to give us support - they were only making the situation worse. Luckily we had sufficient resources ourselves to pay for the extra expenses upfront ($7,000) & we were able to organise the trip back to Australia. It actually got much easier once Insure & Go stopped helping us. We eventually got re-imbursed from them 12 working days after our claim was lodged although we had to ring them up a couple of times & eventually asked to speak to a supervisor (in Australia) before our claim got any traction. If you are going to insure with this company, make sure you have the financial resources yourself to get home in an emergency because you are in for a long wait if you are relying on them to get you home.

My experience so far is very good though not many to compare with but thinking brand name, I believe the product is one of the best if not the best in many categories.

Had to make a claim a few years back and the service was exceptional. Will always use this insurance in future.

I did a general Google search. InsureandGo was listed as a preferred product by a magazine. The ease of purchasing insurance was no fuss, everything clearly explained. The quote given was such that I knew I was on to a good thing and did not bother to compare it with any other provider, We are yet to travel and with the excellent customer service already shown to me I know I will travel with peace of mind knowing I am with a company that would help if it was required.I highly recommend anyone undecided about travel insurance to please look at InsureandGo as they do go above and beyond when it comes to making sure the customer is completely satisfied.

Was easy to fill out form and to fill the medical section out was very explanatory.Also the price of the medical insurance was well in our budget.Thank You.