Insure n Go Travel Insurance Review

Sadly I had to make 2 claims on my holiday 1 for delayed baggage and the other for a item that I lost. Their claims handler kept asking for the same information after it had been provided, they also failed to grasp the exact nature of my complaint and declined it even after numerous attempts at me trying to explain it. I ended up having to lodge a dispute with AFCA

Call centre located in Manila, not Australia. I was informed that not one single staff member has English as a first language. Currently nearing 300 emails between us since I became ill in Romania. Failed to heed my warnings that if I did not see a doctor urgently that I would become very ill. Would not allow me to move from a hotel where I could get no food. So.. ended up with pneumonia, no food for 3 days. Moved from hotel to hotel over the past 5 weeks as they kept expecting me to leave Romania immediately a doctor sees me and the hotels are frequently booked out. Inept in the extreme. Last hotel had cockroaches, current one smells of sewerage. I am forced to stay in the hotels they book. The company they use to provide services in Romania is located in Greece and is equally as inept. I had to threaten Consular intervention, legal action and publicity via my family in order to get any action from InsureandGo at all. Had I allowed them to organise anything for me in the time frame they wanted I would have died. As it was, the medical treatment arranged by them was sub-par and did not cure my pneumonia. I relapsed. Their failure to organise themselves has cost their company far more than if they had a case management process for complex issues. Their reliance on front line call centre staff to manage me has also caused me a far worse illness, money and stress than was necessary.<br/>Someone at InsureandGo needs to examine what happened and use my terrible experience as a way of improving practice. They lose money by maintaining current processes and create very dissatisfied customers along the way. An apology would be good too.

Easy to use web quoting system, good coverage for seniors, able to reduce cost by selecting just what you require and cost reduction by increasing excess. Everything we need for peace of mind with a competitive pricing structure.

Easy on line application. Existing medical condition was covered for a low extra fee. Much cheaper than our usual insurer’s quote.

Found the 'insure and Go' website easy and quick to use. With advent of chasing another couple of the bigger insurance organisations. 'Insure and Go' provided comparable cover at a cheaper price. Here's hoping the after sale service is as good should we need to make a claim!

Had my items stolen by forgetting them on a counter tried to claim only to be told I shouldn’t had forgotten them

I haven't had to make a claim yet, but I've just bought my third policy with InsureandGo. Very easy to order the policy online, a simple process to declare medical issues, also online, and there are often discounts advertised.

It was easy to apply online for insurance including existing medical conditions. Questions I had were answered quickly and efficiently. <br/>I had a simple claim for medical expenses where I was asked for several documents I did not have and were not really relevant. A reference to the complaints team resolved the issue and the claim was paid. Online claims process not very friendly.<br/>Expenses relating to flight delays are very restricted. Only covers accommodation and meals which the airline covers anyway. No cover for things such as having to repurchase tickets for subsequent missed travel.

Hi,<br/>Had yearly travel insurance for 35+ years. One claim 25 years ago for broken tooth. All of a sudden, after turning 70, couldn’t find anything that gave me the coverage I wanted. <br/>Am 73, a still working registered nurse and in excellent health but the restrictions and pages and pages of the policies made me crazy. I insured with you last year, made several overseas trips with no problems encountered. I really don’t understand why travel insurance can’t have good customer, no claims bonuses!<br/>Anyway, thanks for insuring me. Have a few trips booked for 2020!<br/>Marion O’Farrell

First used Insureand Go in 2017 for a Cruise. Had occasion to make a claim for medical expenses for onboard treatment of an illness. Claim was settled promptly with no fuss. Have re insured for a cruise in 2020. It pays to compare. My quote was more the 50% less then some, for the same level of cover.

What would appear to be a startlingly clear bona fide case for a claim (flight from Boston to New York was delayed 4 hours so we missed our Qantas flight back to Australia; when we had given ourselves a clear 5 hours 50 minutes between flights to budget for any delays) was rejected based on the minutiae of their exclusion criteria (pivoting in this case on a requirement for SIX hours stopover): so exhaustive and draconian as to render the policy impervious to claims

This is the most difficult travel insurance company I have ever dealt with after many years of travel. We made a claim due to a lost item. After significant requests for documents which were all provided the company continued to ask for more. The claim was approved but for an amount that was completely different to the companies PDS document. When we attempted to ask questions the claim was then declined. We tried to make a formal complaint and told they had no internal dispute resolution team which is outside requirements. After much disagreement we eventually spoke with a complaint officer. We ultimately had to make an AFCA complaint to resolve the issue faster. Do not insure with this company!