Insure n Go Travel Insurance Review

We have used Insureandgo numerous times for our overseas travel and feel confident that we are covered for any unforseen events while we are away from home. My wife and I are in our 70's now and appreciate the number of Preexisting Medical Conditions that Insureandgo accept with no additional premium, We have only had to submit one Claim to Insureandgo and we were impressed by the caring and compassionate manner in which Insureandgo processed our Claim. We have and will continue to recommend Insureandgo to our family and friends.

Have organised travel insurance a couple of times now. Fairly smooth to negotiate website. Have never had to make any claims.

We have use Insure and Go several times for our cruises. We have had to claim twice and they were quick and helpful.

I've Always used Insure and go, web sites easy to use, price is excellent. I've never made a claim, If I do I hope that's just easy as the web site and as good as the price.

I travel reasonably frequently I use Insure and go if I am travelling overseas also in Australia if I am hiring a car to cover the Liability costs. Haven't had a claim so can't comment on that part of their service.

We have used InsureandGo for the last 3 or 4 years and find them helpful when we needed them. <br/><br/>It’s good when we get a special discount otherwise it can be pretty expensive for us.

This is the second time I have purchased a policy and both times have found premiums to be best value for cover offered. Easy to understand and purchase process very simple.

Price was competitive when purchasing travel insurance, but when it came to making a claim - everything went from bad to worse. Insure and go never instigated contact, every time, we had to call them, and it took over 2 months to settle the claim. Within days of threatening to contact the Ombudsman, we were paid out. Would not use again.

I took out a family policy for overseas travel. About 6 weeks or so later, I suffered a medical problem which, on the advice of a specialist, necessitated having to cancel our trip.<br/>After getting all the paperwork and medical reports together and filling in all the insurance company forms, and getting my GP to complete the form related to him, I sent everything off (by email) to the company's office.<br/>In just 15 days the entire amount I had claimed was in my bank account.<br/>No fuss. <br/>Would I recommend Insure and Go for travel insurance? Absolutely!

I recently attempted to make a claim with Insure and go for a stolen mobile. The mobile was used by my 11 year old son at home as a gaming and netflix device and overseas with a UK 3 mobile travel sim in case of emergencies. On the day the phone was stolen I spent 4 hours in the Seville police station to obtain the needed police report and reported the phone stolen to UK 3 company who 1) gave me the phone's IMEI number and blocked this for me. They even provided me with a letter stating the phone had been blocked by them and the phone with that IMEI had been operational in Europe during my travel dates. I knew I needed to provide proof of ownership for insure and go and was aware they ask for receipts. The phone was a gift a couple of years ago and there was no receipt and no longer the box - however I had the phone repaired at a phone store while on my holiday in Italy and provided them with the receipt of the repair which included my name and the make of the phone plus the cost of the repair and the last 3 digits of my IMEI number. However insure and go would not recognise this as proof of ownership even with the letter from the UK3 company. Further insure and go said I had not blocked or provided my phone IMEI despite them receiving a letter from 3 twice as it needed to be done by an Australian phone provider even though the phone didn't have a sim in it prior to our trip. Further when I tried to submit my claim there were so many odd errors on how you could input your bank details I was already feeling scared that I had been scammed. The bank bsb numbers are preset for each bank and state and in most cases they are incorrect - meaning you will have trouble getting your money anyway. There is no way to simply enter your bsb and account number without using their flawed system. I would not recommend using them I know they achieve high ratings and that's the reason I bought their insurance but my experience suggests the great ratings aren't from people who have made claims - companies are great at getting reviews for immediately after you've bought their product - without having tested it.

The claims process is a nightmare. Every contact was initiated by me. I sent the required documentation with the original claim and got a reply stating I would be contacted within 10-15 days. Eventually, I rang them and was told more documentation was needed. Why didn't they email me and ask for this??? So I sent it through, and waited, and waited. Again I rang to see how things were going, and was told more paperwork was required. I emailed it again, and waited some more. Eventually, I rang and said it had been 2 months, and I was going to report them to the Insurance Ombudsman. My claim was finalised pretty quickly after that. I've used Insure & Go several times in the past, but never had to make a claim. I will not be using this company again.

I found it was very easy to understand and was good value for money and quick to buy on the internet.