FastCover Travel Insurance Review

This is the second time we have had to make a medical claim while travelling in the USA and again Fastcover was professional, easy to communicate with (24 hours), helpful and even caring! Good value, excellent service, claim resolved in record time. We will always use Fastcover and recommend everyone else do so as well.

Terrible service doesn't get back to you and won't cover due to flight cancellation on operational issues be careful of them.

Fast claims (I've been using fast cover for over ten years and only had to claim once) but when I did it was very easy and the customer service team is very helpful<br/><br/>Thanks fast cover!

I had to defer my travel due to closing of the trans-tasman bubble. I tried to defer my policy as I had been assured I would be able to. The fee to defer was $205. The initial total policy cost was about $40 less than this & I could only defer for 6 months.<br/>Purchase at your own peril

Fast Cover were pathetic.<br/><br/>I selected Fast Cover based on a recommendation from a family member who had used them previously, and the ability to be able to extend the policy beyond 12 months, once overseas. <br/><br/>After one month abroad, I was issued with an email statement stating that my partner and I would no longer be covered for any claims relating to Covid, as the virus had been declared a pandemic. I accepted this risk, and chose to remain abroad. Later in the year, as the situation has developed, I have decided to return to Australia, but due to the ongoing pandemic, this has proved a difficult and costly process. I have managed to secure flights home, approximately two weeks after the expiration of my current policy. I contacted Fast Cover, and was told that due to the pandemic they could not cover for a period of more than 24 months, due to the increased risks from the virus - DESPITE the fact that they have stated no coverage is being provided relating to the virus. When I pointed out that I had only held a 12 month policy, they then informed me that in fact, as I had been overseas for less than 12 months, I could not extend my coverage beyond 12 months. <br/><br/>To use the Covid virus as an excuse to deny an extension to a travel insurance policy for which I would have been otherwise eligible for, whilst at the same time openly stating that no cover is being provided for any claims related to the Covid shows a complete lack of responsibility to your customers. I am embarrassed to have ever taken out a policy with Fast Cover, and will ensure no-one I know ever makes the same mistake.

So happy to find a company who is still willing to issue new policies during this trying time. We got the cover and peace of mind we needed.

I'm writing my first ever negative review and if I would give this scummy company 0 stars if I could. I submitted my claim and got a follow up email saying they would respond within 10 business days, at the end of that deadline fast cover requested more information (most of which had already been provided). After waiting more then 2 months from when I first submitted the claim I got back a negative outcome. <br/><br/>My flight was cancelled whilst I was in Canada early this year due to a reduction in service (probably the most common reason for flight cancellation). You would think that this should surely be covered by comprehensive travel insurance especially when paying $700 for a 2 month trip. THINK AGAIN!!!! They advertise to cover up to $50000 in trip disruption expenses and unlimited for trip cancellation expenses but make sure you read the fine print as this only if your flight has been cancelled because of hijacking, riot, strike or natural disaster. It's almost laughable because the chances of any of the above happening are extremely unlikely.<br/><br/>It's crazy to think that financially we would have been better to not even have insurance at all. I also would've saved myself one HUGE HEADACHE, a lot of stress and many hours in phone calls and emails. <br/><br/>Extremely disappointed with this service and will be sure to share my story and thoughts with as many people as I can.

Let me tell you something. And it's all good. If you are a Australian of a certain age (senior citizen) and are having a struggle to get covered for our upcoming holiday then look no further than this company. Great bunch of consultants who did nothing but help with all of my questions. What a service. You guys are the best. I will spread the word and that is a promise. Once again, thanks to all you lovely people at FAST COVER. Hats of to you. Harry Dennet

Every insurance is great until you have to use it - then you find out how good it is or isn't. Unfortunately I did have to use it on a trip to Pakistan. They were easily contactable and the level of service they gave my stressed daughter (I was too sick to care at the time) was fantastic. The only negative was after they gave us flights to choose to come home on, we then found out, as my daughter was an adult, she should have kept traveling and the insurance would only cover my flight home. That did make for a stressful time as we then had to find and pay for the cheapest flights home in case we weren't reimbursed for her. All's well that ends well and they did cover her flight after a letter from the doctor and a letter from me. If you do need to get a doctors certificate, make sure you ask them what it should contain ie when sick, what wrong, medication/treatment given, instructions (unable to travel for two days...) etc with doctors full name address and an official stamp if possible - this would be the same for any policy with any company. They also covered the repair for a cracked iphone screen after a treking fall. Have already purchased another insurance policy with them for my next trip. Highly Recommended

The policy was extremely good value and very easy to set up over the phone, with no excess.<br/>Unfortunately I became ill in January 2019 and am still having treatment. Fast Cover couldn't have been more helpful and my claim was paid in full within three weeks.<br/>This was the first time I used Fast Cover but it won't be the last and I am telling all my friends too.

... and they even pay out too! The online claim form was a little long as it was one size fits all to cover every situation. However, they still paid my claim after one submission. I would rather the insurance remain inexpensive (and incredibly valuable) than have a more tailored claim process. I am happy to deal with a longer form in the rare instances when I might, unfortunately, have to claim.

Buying my travel insurance online was easy & clear! Very good price for more cover than the other company! Will recommend it for my friends